Nevada Heart and Vascular Center — Local services in Enterprise

Update: 1-22-24 If I could I would give this place a 0 .... wish I would have never went here.

After months of constant back and forth calls with their billing department.

According to the records from the billing department at Nevada Heart and Vascular. My secondary insurance denied my claims because they were listed as Primary first insurance/Primary Physician and did not receive a pre authorization approval. At the time I had two health insurances, I had Multiple appointments (Why would anyone keep going to the appointments if they thought they werent covered?!) checking with my secondary insurance it was being processed. Months after these appointments were finished I received the letters in the mail for over $2k.

No one at the front office seemed to care when I had asked if the secondary insurance accepted the pre-authorization each time I went they said it was covered.

I am having my insurance do an external review on this place. It's taking awhile and I expressed this to the billing department, they said they would not send anymore bills reminders out but I received a final notice bill today and giving me now a week to pay a $2k Bill! If I don't it would be sent out to collections in a week from now.

If youre still thinking of this place. Look anywhere else...

Original post :

Wow. What a horrible place. This staff is rude and uncaring. My doctor didn’t really listen to my concerns and said I had a “skinny woman syndrome” on my final visit. He said I had abnormal reading on pet scan but didn’t care to explain… When I had questions about my insurance the woman at the front office just handed me a card and said to call that… I asked if my doctors were in my network and still couldn’t get a straight answer. A month passed and I got a huge bill from them, asking about it through their billing phone number I was told by Marc that he would send it to his higher office and and they would figure out a plan for me in 3 weeks and to expect a call back. They never did and I got another bill with an increase balanced for it being past due by an extra few hundred dollars more! This place is out for your money then your health....

I am a cash-paying customer. Upon my arrival two days ago, I paid the agreed-upon self-pay rate of $220 — $195 for the visit and $25 for the EKG. When the front desk clerk said my debit card transaction didn’t go through, I immediately showed him proof on my phone that the $220 had posted as pending on my bank account. He acknowledged it and said he would make a note in my file.

Today, I received a text saying I had an outstanding bill. When I checked, it showed a balance of $619 under "self-pay." I called billing right away to get clarification. They told me the original $220 payment was marked as "voided," and that the $619 was the default self-pay rate in their system. However, they refused to adjust the balance to reflect the $220 before I made another payment. I was told I needed to pay again first, and then they could look into making the correction — which makes no sense.

I made it clear I don’t want to be left with a $400+ balance because someone failed to properly apply my payment or forgot to update my billing. I also asked them to put their explanation in writing, but they refused. They were extremely unhelpful and unwilling to correct a simple error despite clear documentation on my end. I just wanted the balance corrected to reflect the $220 I actually pay/paid (that apparently didn't go through) — before I make any additional payments. This highly poor business practice on their end, it seems like just another way to screw over John Q Customer. I asked for a simple explanation in writing and they would not produce this! I asked them to adjust the price to reflect my correct balance of 220.00 they refused, said they could not do that either. This is very poor practice that...

My husband and I used a cardiologist at this practice for a number of years. We really liked him and he was in network with our insurance so we held our noses and put up with a staff that didn't seem to want to do their jobs. Every time we needed to make, cancel or reschedule an appointment over the years we had to go into the office because no one answers the phones! We had several other issues over the years but, again, we wanted to continue seeing our doctor so we put up with it.

Recently, however, we've been billed incorrectly by this practice. We've spoken to our insurance company and, according to them, the practice deleted a number of doctors from their provider fields in the computer system which screws up billing. It is up to the practice to correct this but they have not and, as a result, we are forced to pay for services above our copays, which we are not supposed to have to do. The facility is insisting the doctor is in network, but he no longer is and they are not owning up to the fact that they've made a mistake, nor are they reaching out to the insurance company for help to rectify the issue. I actually submitted proof to them that things were being billed as "out of network" and yet they still refuse to own up to their mistake!

This is so unethical! If they do not want to participate with our insurance anymore, they should just let us know but that's not how they're handling it. This practice has gone from bad to worse and, needless to say, we're forced to find another cardiologist.

The customer support/billing practices are now absolutely deplorable here, and judging from so many bad reviews, it doesn't look like we're alone in our opinion or bad...