Rent-A-Center — Local services in Enterprise

I am extremely disappointed with the lack of communication and follow-through regarding my delivery. The manager confirmed the date and time, but no one showed up, and I was not notified of any changes. When I called, I was informed the drivers were out sick and my delivery was rescheduled for the next day.

Once again, I waited during the scheduled time, only to receive no updates. When I called again, I was told that a driver had quit, and the delivery was still being figured out.

Despite assurances that my washer and dryer would arrive that day, no one contacted me, even after I informed the representative that I could only wait until 2:00 PM. For a purchase of nearly $5,000, I expect clear communication, timely updates, and honesty. This experience has been unacceptable, and I hope this matter is resolved promptly. I would not recommend this store to anyone, absolutly...

I was told that I would receive a replacement drawer for my bed set that got delivered to me damaged and I’ve gotten the run around multiple times was told it would be delivered yesterday even got a confirmation text and nothing all they care about is money also put a down payment on a PlayStation 5 and I’ve been wanting to talk to nick which is the assistant manager and I’ve been told the manager will call back and still no call back or any type of reaching out to me the lady acts like she isn’t wanting me to talk to him either he’s there and ignoring me on purpose or something is going on I’m starting to get pissed off and I’m tempted to go into the store and go off on everyone cause I’m sick of this crap they are so unprofessional!!!! Absolutely hate them and after my furniture is paid off I’ll never step foot in that...

I’m not the type to leave bad reviews, but my experience at Rent-A-Center was awful! I was promised my queen mattress and platform Thursday…never received a call or text saying other wise, I had to call them myself just for none of them to know where my items were (including the manager). They even informed me one of the days that I wasn’t even in the system for a delivery! This happened every day until Monday when they decided to bring my items. They brought me a king size platform and a queen mattress that was so dirty and worn out! The smell made me sick!! I called ONCE AGAIN only for the manager to offer me a “clean” king bed for the same price when I clearly stated before that my bed frame is queen sized. Poor communication and unorganized! 100% do...