Jin Jin Restaurant — Restaurant in Enterprise

My family and I have enjoyed Jin Jin a few times in the past with no complaints . However on October 15, 2019 we encountered our first issues with this restaurant . Upon opening our meal General Tso combo and sesame chicken combo we noticed our chicken was colder than normal . After slicing the chicken in half we noted a very pink center , it was slimy and cold to the touch in almost every center piece . Over half of our “chicken pieces “ consisted of 3/4 flour 1/4 raw chicken . Again after having done business with them before we figured it was a fluke , but called the restaurant to see what could be done at the lowest of levels . Jin Jin and I agreed that they would remake the ENTIRE order over on another occasion or I could come in again that same night . However we opted to do another day due to loosing our appetite . Nearly a month went by as its November 12, 2019 and my family and I decided to take Jin Jins offer on the remake of our poorly cooked meals . The lady at the cash register found a note ultimately stating they would only remake the General Tso meal . They refused to remake the sesame chicken combo . I offered to even show the pictures of what we initially received but again she refused to make what was promised and agreed to over the phone on October 15 . With other customers in the restaurant she adamantly called me a liar without actually using those words . She stated it was impossible for my sesame chicken to be undercooked . My integrity was questioned . Frustrated I took the General Tso “combo” and left . Once again I opened the replacement dish only to be even more infuriated . The combo was given without the egg roll and the chicken was yet again raw in the center and heavily coated with flour . Their resolution tonight November 12 after calling was to hang up on us . No apologies . They have refused to make things right . And I as a customer refuse to do business and support a company who has poor customer service and to pay for raw chicken and jeopardize my family or I getting sick due to lack of health and safety standards . Customers beware . A few pictures are attached below . As for me and my family we will not be coming back...

Absolutely APPALLING Service and Deceptive Pricing at Jin Jin's My recent experience at Jin Jin's in Enterprise was incredibly disappointing and frankly, quite shocking. I rarely leave negative reviews, but the level of poor customer service and misleading practices here warrants a strong warning to others. Firstly, be aware that their online prices are false advertising. When I went to order, the in-store menu showed significantly higher prices than what was listed on their online platforms. This is a clear bait-and-switch tactic and incredibly frustrating for customers expecting to pay a certain amount. When I attempted to politely bring this discrepancy to their attention, the response I received was beyond rude and unprofessional. Instead of addressing the issue or apologizing for the misleading information, I was met with extreme dismissiveness. I was actually told to "go get my food somewhere else" and then they hung up on me! This kind of blatant disregard for customer satisfaction and outright hostile behavior is completely unacceptable. It's one thing to have a pricing error, but to treat a paying customer with such contempt when they point out a legitimate concern speaks volumes about how they value their patrons. I strongly advise anyone considering dining here to think twice. Save your money and your patience, and find a restaurant that values honesty and treats its customers with basic respect. Jin Jin's has lost a customer in me, and I would hate for others to endure such a frustrating and...

We have been loyal customers for years. We called tonight and ordered food like usual. I wrote everything down and ordered and I had 4 people listen to the order while on speakerphone. The literal title of my order was chicken lo mein. We went and picked up the food and got all the way home to realize chicken lo mein and the soup was missing. Annoying but no big deal. We are all human. My husband called and asked if we could come pick up the missing food. She raised her voice and said we never placed the order despite having 4 witnesses, years of loyal patronage, and it being over less than $10 that we GLADLY would have paid for if we didn’t pay for it on the receipt. I was extremely disappointed that they would be willing to lose such a large family that has spent thousands over at least two decades over a missing order of chicken lo mein. Incredibly rude and hateful when we only asked to come back...