Acuity Eye Group & Retina Institute - Escondido — Local services in Escondido

I have had mostly great experiences with West Coast Eyecare. Dr. Prabhu is an excellent physician! She performed 2 cataract surgeries for me. She was completely informative of the procedures, kind, and tells you exactly what to expect post op. Now, there were a couple of mix ups. Hence the 4 stars instead of 5. For my second surgery, I was scheduled in last minute on a cancellation but not informed. So, I received a phone call 2 hours after I was supposed to be there asking me where I was. Bummer. Had to wait 3 more weeks for surgery. Also, front desk staff is not always very nice. They're too busy talking to each other to acknowledge patients. Now, for the eyeglasses area. I agree that the staff is helpful in finding frames that suit your face. However, I also agree that they're not very interested in finding the cheapest frames when finances are a problem. I ended up just taking my prescription and going to Costco. I get all the bells and whistles on my lenses and name brand frames for around $200 bucks usually. So, with all that said. I would definitely recommend the doctors at West Coast Eye Care Associates. They are extremely thorough in the care of your eyes. And frankly, that's what you're going there for! Don't listen to gossip. Formulate your own opinions. One person has different perspective than...

update I’m dropping my two stars to one. This has been the worst experience I’ve had with an optometry center. After I dropped off my glasses to have them corrected to add the transition lens I was told they would waive the fee for the transition and they took my glasses and said they would call me in two weeks. Three weeks later I called back only to find out my glasses have just been sitting in the back counter with no notes and nothing has been done at all. My initial appointment was in the beginning of June and I still have no glasses. I would never come here again.

The initial appointment with the dr. was fine. The optometry section is where I have an issue. It took nearly a month to get my glasses back. During that month I was called and told there was an additional $75 charge but they weren’t sure what it was for and I asked me if I knew what it was for. Then when I was finally able to pick up my glasses they did not have the reflective coating or transition that I requested. They did not charge me for transition lenses and double charged me for reflective lenses. I went to return the glasses to have them re-ordered but the optometrist wasn’t there and they weren’t sure when she would be in. It’s been an extremely frustrating experience. Would...

This is the worst experience I ever had here. 2 people there the Doctor and The lady that Took care of the money part. Only 2 professionals in that building. Idk who is making the glasses there or maybe their methods don't work 200%. This is the 3rd time they mess up my glasses. I got 1 with insurance and they convinced me to buy 3 more on sale. I paid good money for them to mess up my order again!!! Oh, and the staff in front is amazing. There is one dude there young and loves to talk about his personal life and the stories about his adventures. But never takes his job seriously. He's the reason why my glasses were incorrect the first time. Same day 4 people couldn't get the machine to work, took the main Doctor to fix the machine. That was the 1st visit. 2nd visit again my glasses came back wrong. 3rd visit, once again my glasses were 100% wrong! Idk what needs to be done at the Escondido Ca El Norte location, i can't be the only person there who has special eyes that needs a special lens. I have huge major head aches. I need my glasses yesterday. Idk maybe I should sue them, and maybe they take there job seriously . Maybe I didn't say...