Estes Park Mountain Shop — Local services in Estes Park

**Store Owner/Manager Please Read, Thankyou, **Honest Review UNFORTUNATELY I had a very negative experience as a first timer purchasing my snow boots with RIO/RIA, he works in the bottom level rental gear, tall Caucasian male. Everyone was amazing, however he came off as rude, extremely opinionated, judgmental, negatively sarcastic, perhaps I got him on a bad day. He literally laughed at me for wanting to rent snow boots, apparently in his opinion my low cut hike shoes were fine for my snow hike up in the Rockies. I told him I still wanted to rent my snow boots as a first timer, he then laughingly stated my personal hiking shoes were meant to get dirty & not look “pretty”. He also added that I would not need my balaclava, apparently I was overdressed for my winter hike, he started interrogating me & asking me where I was from in a judgemental way. He finally & hesitantly gave me my snow boots, no professionalism at all. At the end of the day I was so happy I DID rent snow boots, wore my balaclava as it was all WELL needed, (remember listen to your body, it’s okay if you can’t handle winter weather, it’s better to come prepared than not). As first timers I believe we would ALL graciously accept any tips, recommendations, but the way they are suggested makes a big difference! Remember there is a first time for everything, to learn, & don’t let any negativity ruin your experience. Besides that store has a large variety in product and...

I really like this shop, and come here multiple times a year to buy gear, even though I live out of state, as my in-laws live in town. This year, I needed my mountain bike fixed up, and I brought it in my first day in town, a Monday. They said it needed a new rear wheel, and it should take just a day or two to get in. Fast forward to that Friday, and I get a call that they just got the wheel in, and they had ordered the wrong one, but that they'd order the correct one right away. I came in the next Thursday (today) on my way out of town, and they still hadn't fixed my bike. They got the correct wheel in this morning, but apparently my business wasn't important to them, because they didn't replace it immediately upon arrival, like you would think. 10+ days to replace a simple wheel is unacceptable, and after their mistake, they didn't appear to be willing to make any effort to go above and beyond to rectify it. Obviously this is untenable for most people visiting Estes Park on a trip, as 10 days without your bike means you either have already left to go home, or you've spent your whole trip with your bike in the shop. Keep shopping here, but know what you're getting into if you try to get service in...

The service provided at this shop is beyond phenomenal. My boyfriend and I visited this shop the beginning of December 2016 and we are so glad we did. We are from Florida and, as you can imagine, we were absolutely unprepared to accomplish the hike we had chosen. The staff at this shop guided us in the right direction in terms of gear and helpful advice. The gear was really cheap to rent and extremely useful during our hike. All of the staff went out of their way to make sure we had everything we would need. I'd like to specifically recognize Sean Cody who really took his time to make sure that we would have a wonderful experience. Sean's customer service skills are far beyond any service we've ever received elsewhere. He gave us advice, recommendations, helped us with gear, and even marked a map for us to know exactly where we were going. He was patient with all of our questions and is really just a great guy. We are so glad we listened to him because once we got out to the trail, the conditions were just as he had predicted. Once we returned, he was excited to hear about our adventure and was just so helpful to us. We are so glad we stopped here and we will definitely be back! Thanks again to the...