Boot Barn — Local services in Eureka

I had an issue with a pair of boots I bought here, a sort of manufacturing issue that was causing there tread to wear unevenly and quickly, and the customer service was great! I brought the boots hoping that I could return them or exchange them, and even without a receipt the store had record of my purchase through my account and let me exchange them that same day! The girl that helped me had great insight about different boot brands, quality, and styles and was...

They didn’t have my size in the boots I wanted so they had to order them from another store. They said it would take 3-5 business days. I went in there after a week and they blamed the other store that they didn’t ship them. Then they told me they were sorry and would do overnight shipping! 3 days later they still weren’t there! Once they finally came in they ordered the wrong size! Extremely disappointed, will never shop here again, unfortunately because I...

Just before Christmas went in to buy a pair of boots with a friend. Well you show the clerk one shoe then they get the other one from the back. So she wrapped up the big box. Guess who had a messed up Christmas morning. He opened the boot box and to his surprise 2 matching boots, only thing is they were different in size. We had a receipt, but still...