T.J. Maxx — Local services in Eureka

This is only the second time at this location I have ever shopped. It took awhile after my first time to try them again. Both times I saw shoplifting right and left. No clerk around to let them know what was going on. I find it very difficult to shop with thieves getting their free stuff.This time I was with my 2 year old grandson trying to maneuver around the clutter everywhere. I happen to step on a security pin that went through my shoe into my foot. Was there help around? NO!!! I struggled with the pain to get it out and find someone to give it to. Finally I found three girls standing talking at the front door checkout. Gave it to the one girl who was dumbfounded about what to do. I have worked retail longer than some of these girls have been alive. I wanted to say so much but bit my tongue as it was not my place. Just so you know there was no one in line at the checkout. These girls should be straightening the store. Picking up things on the floor or just letting the customers know they are there to help if needed. I will never shop there again, or should I say try to. My business will stay at Ross Dress for Less where you can always find a clerk in their clean store. Where I have never stepped on a security pin. Where there is security and help...

Yesterday my wife was shopping and had the most horrible shopping experience at this TJ Maxx location. My wife has a traumatic brain injury (TBI) and because of thIs disability her mannerisms and behaviors are different than the rest of the worlds. She often takes a long time and picks things up or cruses isles multiple times and is very aware of people watching her she gets very self conscious sometimes paranoid. This is not fair to her the ADA has promised that she has the right to the same stress free shopping experience as anyone else. By the time she left she was so exasperated from being followed by four female employees that she had to take extra medicine just to calm down not have a panic attack. Many of the other stores know of my wife's disability and are happy to leave her be unlike TJ Maxx who continues to outfight discriminate, antagonize and basically assault her. My wife is guaranteed by our government's ability to uphold her civil rights, that she will have the same harassment free shopping experience as...

Extremely disappointed with their customer service. I understand times are tough but I don't understand why companies aren't in forcing customer service. Purchased a defective product and didn't realize it until we used it. Not even a week later brought it back only to be met by a rude employee named CRISSY and to make a long story short. She explained that because I used it. And it's my fault for not thoroughly examining the product before I bought it and used it. They were not going to return or replace the item and that I needed to "take my item somewhere else And tell them about it and complain she was done" . This negative experience has happened a few times thus the bad review. Well now I'm done and I'm taking my complaint elsewhere I will not spend my...