Cotton's Ace Hardware Eureka Hilltop — Local services in Eureka

The propane scale is off by 9.5lbs. On September 5th 2023 I bought two twenty pound propane refills. I noticed the manager had the scale set to 40 1/2 pounds then put my tank on there to fill. After he filled the first one till it weighed as much as the scale was set( 40 1/2 lbs) I picked it up and noticed that it felt quite a bit lighter than normal so I asked “is this twenty pounds of propane?” The manager replied yes. After the manager filled the second one I went home and weighed them both, they both were about ten pounds lighter than what Ace’s scale said it weighed So I tested my scale with something that was 40 lbs and my scale said it was 40lbs as well. I also bought a new scale and it also had shown that Ace’s scale was ten pounds off. I grabbed another empty tank and my camera, drove back up to Ace’s and video taped them ripping me off a third time, when I arrived at Ace’s a friend of my son was there also getting the same treatment as I did buying propane. The next day, the 6th, I went to weigh the first two I bought at a certified scale at scrap mart and it had shown that Ace’s scale was off by 9 1/2 lbs.

September 8th Ace hardware I guess is refusing to to make this right. Too bad, this is going to be soooo easy to prove if this is a long term scam. I guess I got to go lawyer shopping. They never even offered to correct this and all they had to do was fill the tanks up but instead the manager quickly closed the propane bin and locked it then offered to rip me off less by making me only pay for 40 pounds instead of paying for 60 pounds so I received about 30 pounds but I paid for 40 pounds.

The girl working the counter was great. New guy was meh. Manager was the cause and didn’t put much effort into making this right. Some other employee exacerbated the...

Hi, my name is Casey and I recently purchased a dryer at cottons Ace‘s hardware store at hilltop in Eureka Missouri and all I wanna say is Randy, the manager there was so helpful. I mean for a whole week he was trying to find something that would fit into my bathroom that my daughter wanted to purchase for us And he worked very hard until he found it.when he had it put in there was something wrong with the machine. Randy went through so much out of his way to find another machine that would work and boy does it work perfectly. there is not a store around that is as kind and helpful and professional as this, and I will always recommend this wonderful store. Please go to cottons Ace on hilltop in Eureka for anything. They’re the best and Bill, who put it in that came out was the kindest man who worked overtime on his birthday that day to make everything...

Blonde Lady at the front would not stop eating apples while answering questions and smacking food/talking with mouth full. (Disgusting) Like seriously after the first slice I thought I had just interrupted her lunch and she would be finished then keep talking, but no, she damn near ate the whole apple in front of me mouth wide open. Surprised I didn’t catch some in my own mouth how she was spraying chunks. On top of that I placed an order online and paid for in-store pick up and drove an hour only for the website to not have been updated. Lady said she would cancel the order but turns out she in fact was not going to and that I needed to do it through email in order to get the refund and did not find that out until I talked to two...