GameStop — Local services in Evendale

Horrible!! Yesterday I was in the Evendale store and assisted by Sasha. There was another gentleman associate present in the store as well. I was trading in a ps3 game system and games as well as purchasing some games for a ps4. In the process of my purchasing, I was unsure if I needed to buy the wrestling game due to the fact my I believed my mother had already purchased it. I had tried to call her several times in the store while standing at the front counter debating with the two associates as to the purchase. I inquired as to the return policy on the off chance I bought the game and she has purchased the game as well. I was told the game needed to remain wrapped and had to be returned prior to January 15, 2017. I finished my transactions with my trade in value being $110 and the purchase being $160. These are round figures. I paid $50 in cash to balance the purchase out and went about my way. Less then an hour later, I heard from my mother, who confirmed she had already purchased the game and I returned to the store to return the one I had purchased. Upon my returned, I was told by Sasha that I could only obtain store credit for the game because I had paid with an in store credit. I was caught very off guard by her comment as I had just asked about the return policy not even an hour earlier and an in store credit was never mention. She said because I didn't take cash for my game system exchange that's why I had to take the in store credit. I said you never explained that to me, I would've taken the cash and turned around and gave it back to you. She then proceeded to tell me that a cash exchange is less then an in store credit, I said well you never explained that to me either, but had I known this was the situation, I would've taken the less credit for the return issue. What happened in the store that night was very dishonest and uninformative as I have never returned a system to game stop in the past and didn't know the policy. I walked out of your store an extremely dissatisfied customer. I understand policy, I work in the corporate world, but I also know that policy needs to be explained, especially when I had just had a conversation with you about returning the game. I will definitely think long and hard about shopping in your store again and I will post this information on every website review that I can. As experiences like these...

I went here to buy a Horizon Zero Dawn and Breath of the wild dlc for my older brother as an early birthday gift. I also payed off my Mario Maker 2 pre order for my brother. And the staff wasn't bugging me. they noticed me come in and waited until I started looking and when I asked to help. They found the game in seconds. My only complaint is that they only had one copy of Horizon Zero Dawn in stock and it was the shelf copy that was open and unsealed. But he did tell me that and asked if it was okay. I said yes but looking back I should've bought the used copy. Even though like most used game store Gamestop doesn't clean their game cases but you can't blame anyone just really Gamestop themselves and other used video game store. But I did get a free PS4 theme with the new copy and looks cool. And the cashier who also help find the game made me confidenced that I should get Horizon for my brother since he love The Legend of Zelda Breath of The Wild saying that he that it was a good fit for him. Finally he gave me the idea to take a picture of the dlc code so if I losted it I will still have the code. I don't know how I was that dumb and never...

Went to buy a game three weeks ago after I found out Gamestop had taken the liberty to automatically renew my rewards membership, which I found questionable, but I was going to use it anyway, so whatever. Bought the game and find out that my membership is not renewed when the employee asked if I wanted to renew it then. Checked my bank account and they have definitely taken my money and sent me an email to confirm they renewed it. Employee at the counter says I'll have to call customer service to get it fixed, nothing they can do, so I do...and here's my review, been on hold repeatedly for three weeks, currently on hold for an hour at this moment. During that three weeks, I got charged again twice to renew my membership! Leaving information with the better business bureau next. Gamestop is a thieving corporation. They have my credit information and are now apparently charging me when they feel like it! Good luck doing it again when my bank blocks you from access...