Subway — Restaurant in Evendale

★★★★★ Food quality ★★☆☆☆ Service ★★★★☆ Ambiance ★★★★★ Value ★★★★★ Menu selection ★★★★☆ Location/Accessibility ★★☆☆☆ Overall experience

Today, I decided to take a chance and try out a new Subway restaurant that I haven't been to before. As soon as I walked in, I noticed a few things that caught my attention. Firstly, I ordered roasted turkey mayo flatbread sandwiches and I must say, they tasted pretty similar to other Subway restaurants I've visited before. The flavor was mild, yet blended well together. The flatbread complemented the turkey and vegetables perfectly, while the mayo sauce added a bold twist to the whole sandwich. As far as quality goes, they used normal ingredients, nothing fancy but it definitely didn't feel cheap either. All the ingredients felt fresh and the sandwich itself was a bit warm, but I popped it in the microwave for 30 seconds to bring out the delicious aroma hidden within. However, the real letdown of my experience was the service. Since Subway is known for being a fast food restaurant, I wasn't expecting any real service. But, the staff was incredibly rude. There were only two staff members present at the time I entered the restaurant, and I had ordered online an hour prior to my visit. Despite that, my two sandwiches were not ready when I arrived. When I asked a male staff member about the whereabouts of my order, he confirmed it and reluctantly rushed to make the sandwiches, as if I had disrupted his break. It took him another 15 minutes to make two simple sandwiches and I overheard them speaking loudly and using curse words multiple times, which made me feel uncomfortable. On the bright side, the ambiance of the restaurant was decent. The furniture and wall design were good, not overly unique but enough to stand out from other restaurants. The two walls made of glass allowed for plenty of natural light and there were some fun wall decors to look at while waiting for service. However, the cleanliness could have been better as there were some food scraps and dust on the floor, but the tables and seats were clean. They had a snack shelf, a drink vending machine, several utility stations, and a well-supplied counter where sandwiches are made. There was also a restroom available. In terms of value, Subway is always a cheap and healthy option, and you can almost always find a coupon that further reduces the total price of your order. This particular restaurant was a bit more expensive than the one I usually go to, about $1 more expensive. However, Subway's variety is what draws people in. With over 12 types of sandwiches to choose from, all fully customizable, you can remove any ingredients you don't like, which is perfect for people with dietary restrictions or vegetarians. They also have a make-a-meal option where you can add a snack and a drink for a cheaper price if you buy a sandwich. The drinks and beverages selection was decent as well. They had a fountain drink option and also a vending machine for canned or bottled drinks. As for location and accessibility, this Subway is in a small patch of land with two other restaurants. The parking lot is shared and small, but it didn't seem too crowded, thanks to the reputation of the restaurant. There is also a curbside pickup lot available. Overall, my experience at this Subway was tainted by the rude and unmannered behavior of the staff. Unfortunately, I wouldn't recommend this restaurant to any sandwich lovers out there. However, if you're in the area and don't mind the service, it could be a decent option for a quick and cheap meal. As for me, I don't think I'll be returning...

It’s unfortunate that I have to leave a review of this caliber but the way that this store handled my situation is beyond unacceptable. I went to the store on my lunch break and of course they are slammed, no problem. They make my order then I head to the check out. As I’m checking out, the lady is rushing to wrap my sandwich, and the man is GAWKING at me. I go on to pay and he’s more worried about me than making sure everything with this current transaction. I ignored most of things he said because he was hitting on me and it made me uncomfortable.

Mind you I said I was on my LUNCH BREAK.

So I go on to leave and drop my husband off at work because he ALSO is on his lunch break. I go to dig in the bag for a cookie and realized that there were no cookies in the bag.

So I had to turn around (I was already 10 min up the road at this point) and ask for my cookies.

The employees began to snicker and laugh because he’d probably joked about forgetting my cookies and trying to hit on me in one encounter!!!

I just grabbed my cookies and head back.

I get back to work after everything and I go to get out of the car, my sandwich flys out of the bag and onto the ground.

I go to call the store and tell them I just want a refund because I am beyond displeased and she goes to call whoever the district manager is and the manager tells me to pick the sandwich up, wrap it up, and bring it to the store to get a full refund.

I asked for his number and email and they said I couldn’t have it.

So I gave them my number IN HOPES that they’ll do the right thing but I have a feeling they won’t.

TO MAKE A LONG STORY...

I waited in line for 30 minutes, there was a family of 3 in front of me that got 3 six inch subs. The employee was making their order when I walked in. 30 minutes for 3 sandwiches. Then it’s my turn to order and the employee tells me he doesn’t have any more bread for me because the last 2 loafs are going to be a pick up order! After 30 minutes of standing there waiting! The employee saw me come in. He saw me standing there waiting. Why did he wait 30 minutes to tell me that I wasn’t going to be served! This is the worst service I’ve ever experienced in my life. The whole time I was waiting the employee was cussing about how he was the only one there and complaining about only making $9 per hour! Whoever owns this location is a joke and needs to sell this place to someone who actually knows how to run a business because clearly they don’t. I’ve never had anything but problems with this location and I will NEVER give them another chance. I just worked a 12 hour shift and all I wanted was 1 sandwich before I went home. I am so angry that I don’t even know what else to say. I would never allow a customer to be treated how I was just now. This place needs...