Verizon — Local services in Exmore

My Mom had her 100th Birthday on February 28, 2025 and was shocked by the few calls she received as we were traveling to the ESVA. I tried to downplay it and told her it probably was poor cell service in that area. She reluctantly accepted that as the cause. Then she discovered early the next morning (3/1) that she couldn't make outgoing calls. Since we were staying in the hotel across the street from Verizon Wireless we went in for immediate service. We were advised it would take 3 or more hours to resolve because she may need to replace the phone. We told the Verizon employee we were not expecting to take that long but could return Sunday (3/2) when they open. Unfortunately, that meant my Mom spent her birthday and most of the weekend without making and/or receiving calls. We returned Sunday morning when they opened. Sarah was on duty. I explained the issue to her. She took the phone, assessed the situation, and RESOLVED the issue within 20 minutes!! Sarah's tenacious commitment to superb customer service saved my Mom's 100th Birthday weekend. Her cell was ringing non-stop with Happy 100th Birthday wishes. Thanks Sarah for listening to us and resolving...

Heather is AMAZING!!!! I was at work phone broke. I called up there wanting some intel was thinking about changing carriers so I needed a new phone in my line of work. I have to have a phone but I was still on the clock so Heather went above and beyond. Got everything set up for me that contract ready to rock so when I got off work all I had to do was pick up my phone sign some papers, she made life so easy I’ve never experienced such courteous service and thoughtful service especially from a phone company She is the only reason why I signed up for Verizon phenomenal service. Great attitude, the whole, and she went above and beyond. As long as Verizon keeps the sales person like her. I’ll stay a steady customer Heather’s phenom. So, if you ever go to that Verizon store, ask for her, she will get you...

So this review is based on me not going into the store. Needed a phone case for a phone. Get out of my truck walk up to the door to find out that only one customer in the building at a time. They had 2 more people outside waiting. So called the store just to see if they even had the case in stock. They told me they didn’t know. I asked if they could just go look real quick. I got in the only one here today. To be the only Verizon store in Northampton you should really have more then one person working. I just need to know if you had a case in stock. I didn’t need to wait over an hour for other people in front of me for them to...