AT&T Store — Local services in Fairfax

Att has fooled me! I was approached by Francis the sales manager who told me there was a sale going on in October and if I switched from Verizon to ATT and trade in my iPhone, I’d get a new iPhone 14 for free. He gave a paper with instructions on how to send my phone in to ATT via mail and told me I’d also have a discount through my employer. I did everything I was told, I followed ALL the requirements from ATT and sent my phone in for the trade in. I also did everything he told me to get the discount through my employer. He calculated that my monthly bill would be $75. A few weeks later I receive a message from ATT that my iPhone is not eligible for trade in because I didn’t turn off the “find my iPhone button”. Which is not accurate, I followed all the steps they told me to follow, I went to the Apple Store to make sure I did everything correctly. I called their customer services probably 6 times and all the people I spoke with, told me the same thing: “ma’am I understand your frustration but unfortunately there is nothing we can do, I know you think you did everything right but the team who received your phone said you didn’t deactivate the follow my iPhone so we can’t do anything for you and your case is close”. So… it’s my word against theirs and they chose to leave me with no support and they didn’t even prove to me that ny iPhone was blocked, because they can’t. Because I unblocked it before I sent it to them. I sent them a printscreen of find ny iPhone on my cellphone showing that the old iPhone is no longer showing under “my devices”. I called the store manager who after a while started blocking my calls, he did nothing. Called his manager Tarek who did nothing but tell Francis to work with me. I received a call from Noah from a third party agency that handles customer service for ATT who told me he was going to help me but so far nothing has changed. He also didn’t answer my call today, didn’t call me back. My phone is gone, I could have given it to my mother or sold it because it was paid off and instead, ATT has it and gave me $18 for it. I’m crushed. I am also stuck with them and their terrible service for 3 years now and my bill is not $75 as promised but $100 because they did not give the discount they promised and I have to pay for a phone I can not afford. Very FRUSTRATED, CRUSHED AND I...

Among the numerous AT&T stores I have visited, this particular location stands out as the absolute best. The staff here are incredibly knowledgeable and professional, always ready to assist with any questions or issues. Their kindness and efficiency are truly phenomenal, ensuring that every process is smooth and seamless.

The service provided at this AT&T store goes beyond what I have experienced elsewhere. Whether I am replacing a device, upgrading to the latest model, or purchasing accessories, every interaction is handled with the utmost care and attention to detail. The staff members are not only swift but also thorough, making sure that all my needs are met promptly and effectively.

My entire family exclusively uses this AT&T store for all our mobile needs, and we have always been extremely satisfied with the service. Additionally, I have recommended this location to several friends, and they have all been equally impressed. The consistent level of excellence at this store is truly commendable.

What sets this AT&T store apart is the exceptional customer service. Every visit is a pleasant experience, thanks to the friendly and attentive staff who go above and beyond to provide top-notch service. It's evident that they genuinely care about their customers and strive to make every interaction a positive one.

In conclusion, I highly recommend this AT&T store to anyone looking for an outstanding mobile service provider. The knowledgeable staff, exceptional service, and smooth processes make this location unbeatable. Whether you need to replace, upgrade, or purchase accessories, this store is the best choice for a hassle-free and...

Horrible manager who has 0 tolerance for complaints. If you ever have a complaint do not even try talking to him. I have been a customer of this manger for years and whenever you bring up a complaint he will interrupt you and have an excuse at every corner of your complaint. It also makes it that much worse if youre a Korean as you cannot talk with an older person casually or with a slightly more aggresive demeanor because they take that as a sign of disrespect. Thus after I said 'Hey man' he therefore concluded we were even after I put in a...