Daniel Roberts Fine Jewelers — Local services in Fairfax

I have been a customer of Daniel Roberts Fine Jewelers since 1997. I was referred to him by a friend of mine while I was looking for a nice piece of jewelry for my then fiancé. Daniel was very knowledgeable and spent a lot of time with me over multiple visits while I considered my options. I shopped around and found that while he wasn't the least expensive, his jewelry certainly wasn't the most expensive. The #1 thing that separated Daniel was his willingness/ability to custom make a piece for me that would be unique and beautiful. The piece was a hit. Over the years since, I have purchased multiple pieces of jewelry and even a beautiful diamond engagement ring from him. Every time, Daniel has taken the time to answer all of my questions and educate me on what will work best for what I want. Some of those occasions he has even steered me in the lesser expensive direction, caring more about my long term business than getting rich off of every sale.

I can tell you from these years of experience with Daniel that he does have a quirky personality. Occasionally, he can come across like he is in a rush. I certainly understand how this could rub someone who is meeting him for the first time the wrong way. Could he be more patient at times? Probably. A vast majority of the time he is extremely pleasant with a big smile on his face. Sometimes he wants to chat it up too much and I have to cut him short so I can move on with my day, lol.

Daniel takes great pleasure in creating original jewelry. I do know the care and effort Daniel puts into his craft and craftsmanship along with the quality of the jewelry he provides is of the utmost importance to him. I'm sure he considers himself a bit of an artist with these things as he recently sketched out a picture of some diamond/sapphire earrings that he then created for me. Both the picture and the earrings were home runs.

Daniel's reputation as a fine jeweler who delivers A+ handcrafted jewelry on a customer's deadline is paramount to him. He is not afraid to put his money where his mouth is as his name is on every bag and box that goes out the door. I can see where he may be short with someone who he may perceive to be browsing while he is focused on delivering something special for one of his valued customers. While not perfect (who is?), if you are looking for high end jewelry that can be custom made to your specs, go with DanieI Roberts. You may need to care less about the quirks and more about the finished product, but ultimately isn't that what you...

I was looking for a 10'th anniversary present for my Wife and had been to all of the major jewelry outlets but been unimpressed with both the quality and the lack of customer service I received. I just happened to be driving by and noticed Daniel Roberts Fine Jewelers from the street and decided to stop in. Thank goodness I did. The attention and service I received from Daniel was light years ahead of anywhere else I had shopped. He was attentive, listened to what I was looking for, and what my budget was, and ended up selling me a BEAUTIFUL diamond bracelet that looked FAR better than what I had seen at other stores for more expensive prices. This bracelet gleamed like fire in the light and it sparkled like nothing I had ever hoped to be able to afford. Daniel's business is local and he owns and operates it personally. No snarky sales people on commission. No employees that act like you're wasting their time if you don't have $10,000 to spend. Daniel spent at least an hour personally suggesting things and discussing the pros and cons of certain pieces with me. He never tried to "upsell" me, or talk me into spending more than I was comfortable with. I really got the feeling that he was more concerned with me being pleased with my purchase than with squeezing every dollar that he could out of me. I haven't experienced the sort of personal service that I received from Daniel in ANY of the other jewelry stores that I've been to. He even emailed me several days later just to make sure that my Wife liked the piece that he sold me. Where else can you find service and customer care like that in today's day and age?

If you want to buy jewelry from a locally owned and operated store from the actual store owner who will give you all of the time and attention you deserve, you can't go wrong by visiting Daniel Robert's Fine Jewelers. No more "box stores" for me. After talking to Daniel at length and experiencing his personal care and attention, that is where I will be taking my business from now on. You owe it to yourself to check him out before putting money down in any...

STAY AWAY! If there was a way to scream to everyone in Northern Virginia about how horrible Daniel Roberts Fine Jeweler was, I would turn blue yelling! I brought my watch to be repaired and Daniel told me it would be a few days. He didn't write a slip or anything; he just wrote on the back of a card what I had left with him. Clue #1. Well, a few days and no word, so I called. "oh, my watch guy took a vacation and didn't finish up the work first." Clue #2. Okay, it happens, I said to myself. So I waited. A week later Daniel calls me to say, your watch is ready. Great! I couldn't get there for a few days, but that was on me. Its not like the watch is going anywhere, right? Well, I finally get over there a week later and I ask for my watch. Daniel can't find it. He asks me for the slip. When I tell him all you gave me was this card, he says, "is this it?" Nope, that's not it. "Are you sure this isn't your watch?" Yes, I'm sure. Then I see my watch, out in the open on a desk behind the counter. I point it out, and he says, "oh, that's not your watch. The guy who left that looks nothing like you." WTF? After 30 minutes or arguing about the watch, he asks me, "What do these buttons do?" I don't know, its a special occasion watch, that I haven't worn in 2 years because the battery died. His reply, "This can't be yours if you don't know what the buttons do!" Then he makes me put it on, to see if it fits! Really? Is that how you assess your customers? Well, after more than an HOUR of back and forth, I finally got him to release the watch to me. He made me fill out all this paperwork, "In case the real owner shows up looking for the watch." Wow, okay. So I way overpaid for a battery replacement, and I was harassed during the process. Way to go, customer service! Maybe he was chased out of McLean for similar deals. Well, we don't...