Planet Fitness — Local services in Fairhope

*The SAME day I posted this review, PF in Fairhope decided to make an unauthorized charge from my checking account in the amount of $123.97. Additionally, those responding to these reviews as "the owner" are not accurate. It is actually the social media team, who cannot assist or make any final decisions, they just try to cover up the negative reviews and make them better by responding. This is unbelievable and sadly, when I called my bank to immediately stop any future charges, the rep shared they had a similar experience with PF and advised to never give them access to your bank/debit card. *

I wish I had a better experience with Planet Fitness because I love the accessibility and the gym itself. Unfortunately, I signed my 17 y/o son up online and was told I needed to come in and sign for his membership since he was a minor. I went to PF and spoke to the young man working at the counter and explained I had to sign for my son. He pulled up his account and confirmed I needed to sign. I waited as he set it up for me to sign on the electronic device. I signed and was told that was all that is needed. That was about 2 weeks ago and my son has since worked out there several times. Last night, when he went to work out, he was stopped and told I need to come in and sign for his membership (?!). I called them and explained I had already done this and after much confusion, I asked for the manager to call me. I received a call from Hannah (the manager) who repeatedly kept telling me that I didn't sign for my son's membership because it was still in the queue and if I did, I would have received an email copy of what I signed. After much frustration with Hannah talking over me, interrupting me repeatedly to tell me I needed to come in and sign, yet she could not and would not tell me what I had signed 2 weeks ago, I asked her to explain what it was I DID sign. I still do not have that answer. How can you have a customer come in, sign electronically for a minor's membership, then 2 weeks later tell them you need to come sign again and that they cannot tell me what I actually did sign?! The lack of customer service, respect, and professionalism is astounding to me. I literally had to stop the conversation and ask her if she would please allow me to finish a sentence instead of talking over me....literally, I had to ASK if she would allow me to speak...RIDICULOUS! I have requested the owner to reach out to me because nothing fruitful or even respectful is going to come out of any conversations...

I am actually in awe that there are any less than 5 stars on any of these reviews. I read a few of them and it looks as though some of the negative reviews are due to policies that each and every Planet Fitness follows, rather than this particular Planet Fitness' overall experience they offer.

First and foremost, I have visited multiple Planet Fitness' for many years. THIS particular Planet Fitness, Planet Fitness of Fairhope, Alabama, has offered me the best experience by far. The staff have always been extremely helpful, the gym is always clean, there are ALWAYS paper towels and sanitizer where they should be, the staff is constantly cleaning the equipment....But most importantly, the staff is extremely amiable.

One particular individual deserves recognition. That person is Brian aka "Captain Planet". I don't know Brian's last name, but if you ever meet him, (he can be seen there pretty much any time of the day...hence the nickname Captain Planet), you will be politely and warmly welcomed by this fine young gentleman. He will make you feel like he's known you forever. He is engaging and just an extremely overall pleasant individual that goes above and beyond to do a good job. The rest of the staff have been great as well and always seem to be in such good moods.

My husband and I moved here recently from out of state. We have another Planet Fitness closer to us where we live in Daphne but Fairhope is by far the better choice for multiple reasons.

The staff is personal and a positive attitude always helps kick off an awesome workout

Their set up is perfect as far as Planet Fitness equipment goes (maybe not for heavy lifters but everyone knows Planet Fitness has their ways and I am okay with that)

Their bathrooms are always clean, there are always paper towels and sanitizer where it should be

Good job Fairhope Planet Fitness! Keep up...

Worst experience! I love Planet Fitness and have been a member for years but this was the worst experience! This man, who's name starts with O, came into the ladies locker room without warning. While I was in the shower, he was getting cleaning supplies next to the shower stalls, knowing there was a woman in the shower. I didn't realize this until I finished my shower, he announced that there was a man in the locker room. I looked out of the shower curtain and saw him getting cleaning supplies. I asked him to please wait outside the ladies room until I was out of the shower. He said " I have a job to do and I'm not trying to see you naked". I asked him to leave again and he said "I'm working". Then I yelled to get the FK out because I was trying to get out of the shower. He finally left. I had to rush to get dressed and grabbed my stuff and left. When I walked out, there was finally a sign placed at the entrance that the bathroom was being cleaned by a man. My boyfriend went in to report it and got the janitor's name. I tried to call several times to speak to the manager but no one ever picked up the phone. No surprise there! Completely unprofessional and I'm...