AT&T Store — Local services in Fairhope

It has been a year since my troubles began with my phone service provider.

I am patiently awaiting the moment that I am able to leave this carrier. I will never do business with AT&T again. I don’t like to feel as if I’ve been taken advantage of. My service was set up and things weren’t done properly. I went to have them fixed, which I appreciate them agreeing to fix it. They were understanding of the issues, and they assured me the problems would be resolved. I am paying over $230 monthly for phones for myself and my wife. THATS OUTRAGEOUS!! I can guarantee you that I’ve called over 15 times when the issues first occurred. After every call, I assumed my issues were being resolved, only to find on the next bill or next encounter, THEY WEREN’T. Somehow, I ended up with four lines and they told me that there was basically nothing I could do. I told them I was willing to pay no more than $150 monthly. It’s just me and my wife!!!! So finally, issue after issue, I decided to give up calling them. They seems to literally be irritated with me as if it was MY FAULT! I don’t want to get over on you! I want you to provide me with the service that you offer! I’d have no issue with paying for it. But I don’t want to be overcharged unnecessarily, and then feel as if I am stuck bc of your policies to hold me captive to you guys or be forced to pay a ridiculous amount of money to get out of the “special” that I was presented, that didn’t actually turn out to be what I was told. I’ve learned my lesson though. I’m sure this isn’t the experience of everyone with this carrier, I can only speak on behalf of my experience. I believe in integrity, honor, and trust when it comes to business. Other than that, the business relationship is broken. There is...

Awesome and excellent service! I cannot ask for better representatives in store reps! They are fast and convenient and they definitely go out of their way to make sure that you are taken care of. Mark even lowered our bill and bundle all of our services together and we have consolidated three bills NT1 and switched over our cell phone provider To bundle all of our services and get a cheaper rate and everything is exactly what they say. No hidden fees and everything. Many of the fees are waived and they promise you what they say when you get exactly what is said. This is the best service that I’ve ever had ever yet. I will never ever change cell phone carriers for me and my family because this fits all of our needs and wants. We have brand new phones and a much cheaper bill for all three bills that we are bundling. We are saving money and getting new phones at the same time! How can you beat that?!?!? I cannot say enough and I wish I could write more on this review but I would be going on and on and on for a long time, but I just want to let all of the new customers know that the service has been amazing and I do highly recommend them. Mark has been everything that he says that he is anymore or customer service and making you feel pump. Please go see this man to get the best service. He is fast, very nice and represents his company very well! I gave him a 10 stars out of five! Thank you again Mark and the crew! I will be returning for more service to be provided in the future for our new phones and accessories and any upgrades that we may want to make then and that we do want to make now!...

In the past, this store has been amazing, but not today! I suggested a friend let me take her to this location to get help with her phone, because Brad has always been incredibly helpful and knowledgeable, but Brad wasn’t there today. Unfortunately, the issue my friend was having was a hardware issue that she needs to contact Apple for directly. Not a problem. The problem was in how Todd handled the situation. He was rude and terse. When my friend explained the problem and asked if he could help, he said, “Nope. That’s not an AT&T problem.” My friend was taken aback, so I stepped in to help. Once I assured Todd that there is a solution to every problem, we just have to find out who to ask, I asked him if there was anyone else who could help. He replied, “Call Apple.” He only wrote down the number for my friend after I specifically asked him to. There was, however, a very nice young salesman who tried to smooth things over by showing compassion for my friend while Todd was writing the number on a sticky note. I wish I would’ve gotten his name, because he needs a promotion. After my friend left the parking lot, I went back into the store to try to talk to Todd (I believe I am older than he is, and I have worked in retail before, so I wanted to offer some advice to help him improve his customer relations skills). He became quite irate. I have rarely seen a more unprofessional interaction between a salesperson and a customer than I witnessed today. I am sorry that I suggested my friend go to this location...