Firehouse Subs Fairhope — Restaurant in Fairhope

We love firehouse subs But, I have to complain ..Im not usually a complainer But, for 35 dollars it's annoying that they always get my order wrong! I can physically go in and order it to make sure they get it right and sometimes they still dont get it right.... Im not picky at all But, even when I call my order in, they get my order wrong. They don't listen even after I've repeated it 3 times . I have to make them repeat it back to me and they still get it wrong. Please get this right? I get sick of ordering and having to repeat my order over and over again and they still seem to get it wrong. I ask for wheat i get my sub, It's white bread!!! I always want it toasted and it's not toasted and they say they toast all their subs. And everytime I get a bag of chips they are smashed and under half way full. I know some of this sounds petty but when u are paying for a custom order and get it home and it's all wrong it's annoying. Please...

My sister and I was not greeted when we waked in like every other customer. When we got to the register the lady said " I'm not gonna let you keep coming in my store using this coupon" My sister had been there earlier and used her T-Mobile Tuesday coupon on her phone that allows for one purchase per phone. We then informed the worker, Rosetta, that our mother was too sick to come in and that we had her phone to make a purchase. Rosetta replied " oh well, this is your last sandwich". I think that was incredible rude in todays climate. Then came my turn in line. Rosetta said " what do you want". It one thing to be rude to everyone it another to be rude to every black person in the store. The white woman behind me was greeted with a warm welcome and the black man behind her was asked what do you want. This is unacceptable. Do...

“A Five-Alarm Disappointment”

If you’ve ever wondered what it feels like to overpay for a sad, lifeless sandwich while being yelled at like a delinquent recruit in boot camp, look no further than Firehouse Subs.

For the premium price, I was expecting a hearty, well-balanced sub. Instead, I received a limp, soggy pile of lettuce vaguely resting on a whisper of meat, as if the deli slicer had simply waved at the bread instead of doing its job. The flavors were as uninspired as the sandwich construction—somewhere between “cardboard” and “regret.”

The real experience, however, comes when you attempt to pick up your order. If you enjoy being loudly scolded for standing in the wrong place—despite zero clear signage—then...