Goodwill of North Central West Virginia — Local services in Fairmont

Tuesday , March 20, 2018. I travel in to see family and we always go to Whitehall Goodwill to shop. I have noticed how the quality has gone to the pigs and the pricing is ridiculous for used items . But we usually find some good deals . This time I had found a Batman headquarters toy for my son with the pricing of $1.99 pink sticker and on another side a $7.99 pink sticker . Knowing most thrift stores usually honor the lesser value to keep good business , I asked for the manager to honor the pricing of the lesser amount . He (Wade) began to belittle me staying " I switched price stickers " and stating customer will move stickers from one item to another . I stated how both stickers were stuck on there pretty good and didn't look like what he stated . How at least compromise on a price . He was rude , loud and horribly wrong . I stood in disbelief with my son and mom in disbelief of how he treated me a paying customer ! I then proceeded to go up front asked for him (Wade) to come to front so I may speak with him. He wouldn't even acknowledge me! I made it known I spend my money here usually and I will never ever spend at this Goodwill because of his rudeness. I worked in retail and "customer is always right" was the motto. Keep their business and honor the pricing , even if it is wrong ! I am letting others know through my fashion blog about this and to not spend your money at this stonre! Quality of products and service...

I have shopped goodwill for years for books but would browse for other things as well. The staff at Fairmont have always been friendly. However I have pretty much stopped shopping in this (region) areas goodwills Morgantown, Fairmont, Bridgeport, PA because they keep raising prices so steeply over and over . I used to visit atleast once a week to look at books, glass, and holiday items I started only visiting about 6-8 times a year after the last price increase. Today I was in and now all adult books paperbacks included are $2.99. So in the last couple years paper backs have went from $1.19 to $1.99 to $2.19 and now $2.99. Used book stores that purchase books sale books cheaper than goodwill sales them when they themselves get them for free. Glassware and holiday have also been spiked in price. It’s not thrifting or worth browsing or buying used if the pricing is the same or sometimes higher than new items. Also it’s not worth browsing for used books when they keep raising the prices. I purchased 2 out of the 8 I found today. At the register I also put one back after I found out they raised the...

I’ve had wonderful experiences in the past and always find the store to be well stocked with usually very friendly employees. However, my last experience was very different. I was paying for a set of pajamas, which were on the hanger together, and as the employee was ringing them up, she mentioned there was no tag on the pants. When I offered to pay for the shirt today and come back tomorrow to pay for the pants separately (since there was no one available to create a tag for them) she informed me very condescendingly they could not under any circumstance hold an item. So—I told her to forget about it and she very aggressively threw them in a bin. I really go out of my way to be friendly to any employee—especially retail workers. I also completely understand company policies are just that and not an employee’s fault. It’s the obviously rude, condescending nature of this particular woman I came in contact with—that I have a problem with. Super unfortunate because it’s typically a...