PetSmart — Local services in Fajardo

My "Lady-Girl went in for a grooming, nails, and teeth brushing.

The "groomer" was a trainee, late to show up, poor quality hair cut, priced one price before I brought her and another when I got there.

Instead of 3 hrs... she was there 5 hours and they apparently didn't give her any water because she took a bottle of water away from me when we got in the car! Apparently, they had her for 5 or nearly 6 hours an No Water!

I'll never go back in the door!

Not to mention, Way Over Priced!

I thought, "PS should be ok, and I wanted to treat her... but I was wrong!

Don't go there...

The cashier was a bit rude with unnecessary remarks. I placed an order online for store pickup while I was there so I had all 10 items ($65) in a shopping cart. I explained this to her and she went on to explain store policy but in a rude manner. I understand how online purchases with in-store pick up works and explained that I just wanted to be helpful. I also told her if she wanted I would go shopping to the near stores while they did their job in picking the items. I didn't understand why her nastiness was warranted if all I was trying to do is be helpful. I won't ever shop...

High prices, great variety, lovely people who care a lot about animals. Expensive high quality grooming. Same problem as other local retail stores-- everyone seems to come to shop at once (3pm Friday for example, you can wait 20+ minutes in line easily) and there does not seem to be a plan in place for getting more employees on more registers to move things along, even though this is a very...