Teletron — Local services in Falls Church

BEWARE, PLEASE READ BEFORE BUYING. Around the end of April we decided to look in to buy a message chair. The sale man was nice showing the different chair. We end up buy The Syca Chair(value around $9-10,000 sale at $6500. Went up to the cashier that where this nightmare start. I told the manager of the store that we wanted the Cream color. He told us that the chair is not in stock and will order for us and be here around June. Meanwhile they will lease us a black model to use. June come around we come to store to ask the manager where is my chair. He said it the weekend so he will check with the main company. Week later nothing. I called the store sale ladies picked up and said Manager not here. Few day later he call me and told us that is be the end July. I told him that he can come and take his chair away and refund us the month. He begged us to give him for time because this and that. Fine, the end of July come around still no chair. I called him again this time I told I don't want to buy the chair because he keep promise us, knowing that he don't have any in stock, I told him straight up to give us a date. He state he will have is on August 9. Long story short 3 almost 4 month. Still no chair. He said he can't refund the money now. Manager even hanged up the phone on us twice. Worse customer in America. Bad part is call the 866 number on the website, left many messages no call back or anything. After 2 day finally got some one to pick up. Ladies said the call route to available store rep to pick up phone. They can't help me with other store order. Ask the ladies for the corporate phone number she give me another store in California. Spoke to the guy there. He said you should be able to return it. Well guy I guess I have to see them in court now. The chair is expensive and come with a 5 year warranty. How can you trust some one that lied to you 3-4 time. Unbelievable buying experience. I would stir clear...

Teletron sales staff did what no other shop sales staff have been able to do in the last ten years: SELL US ON OUR DREAM MASSAGE CHAIR PURCHASE!

For the last ten years, my husband and I have been researching every possible full body massage chair available for sale. Our goal has been to provide a fully functional, extremely comfortable, and reliably durable chair. Our search has also been heavenly influenced by our experiences during our annual trips to all-inclusive spa resorts where we indulge in full body massages for therapeutic benefits.

From the time that we entered the Eden Center Teletron, we were quite relaxed, as we received a friendly, "hello," from both Nga and Thuy. We were then permitted to search on our own for a few minutes before being joined by Nga in the massage chair room. Not only were all of our questions answered, but there was absolutely no pressure whatsoever, which allowed us to do our own research, comparison and thorough decision. Honestly, we did not intend to purchase a chair on the day we entered the store, but the knowledge and assistance of the Nga/Thuy combo provided us a two-hour exploration of all of the chairs which gave us the ultimate position to make a wise decision.

The chair we purchased, the OHCO M8 Limited Edition satisfied EVERY need of ours and more! We are completely satisfied and have made new friends in our salespeople. To top off the experience, we benefitted from a purchase with no sales tax and a free five year financing, as there was a promotion available for which we qualified.

Thank you so much...

My wife and I have been in search of a full body massage chair for quite sometime now. We are used to having quality massages, when we go all inclusive vacations, and it would be wonderful for my wife, and I too experience that same pampered luxury at home whenever we wish. The saying that you get what you pay for, is certainly true. In this case, as we finally made a decision to purchase a high quality massage chair, we depended on a very reliable resource, in our brother/brother-in-law. Almost 20 years ago, he made the same purchase at Teletron in the Eden Center and he is still enjoying his massage chair after all this time.

We believe that what made our purchase so worthwhile it’s not just a chair, but the quality of Service that we received in our 2 1/2 hour visit this past Saturday. Knowing what you were looking for is one thing, but having a service agent who allows you to experience, the pursuit of that destination is what is critical. Upon entering the store, we were greeted by the team of Thuy and Nga Who allowed us to relax, and helped guide us through the process of selecting the best chair for our needs. At no time where we rushed, and when we made the purchase, we did so with smiles on our face after experiencing each level of luxury Comfort.

Thuy and Nga are more like friends than customer service members, as they made our purchase smooth and they offered substantial benefits such as free five year financing and we are...