Morrell Electronics Service — Local services in Farmington

Two years ago I decided to have one of two electronic devices repaired. The very nice gentleman, who seemed extremely knowledgeable, did the repair and told me that the new parts should last at least 5 years. He said he had very good luck with repairing the device I had. He also informed me that even though their policy was a 30-day warranty, that it lasts longer than that and if I had any trouble to let him know. I only use my device for about 7 months out of the year 10 to 12 hours a week. I went home and used it that amount of time and brought in my second device about a year later to be repaired since it also stopped working. Again, I was told the repair should be a minimum of 5 years, that the repair parts were robust and then if I have any trouble to let him know. He reminded me again that even though their policy is 30 days that they would be willing to work with me. My first device only lasted just over 7 months. I used it for the 7 months, put it on hiatus for a few months and went back to use it and it would not work. The second device is still functional at the moment but has only been used for 3 months. I contacted the shop and was told to bring the first device in, which I did. The drive for me is approximately 35 minutes each way. When I brought it, in they wanted to charge me the diagnostic fee again. And I informed them that since my devices are older I didn't want to put any more money into it and I reminded him that he said he would work with me and that the 30 day warranty was flexible. I let him know that it only lasted 7 months and that he had said 5 years. He said he didn't know until he was able to take a look at it and I let him know I didn't want to put any more money into it because at this point I had $270 in 2 devices and if one of them was not going to work, I had to do something different since both devices work in the same system. So, I can no longer benefit from either device since they work in the same system and at this point throwing good money after bad seems like not a good idea. $270 for 7 months is a high price. I'm also frustrated that I drove 70 miles out of my way to try to repair it a second time thinking there would be some flexibility as I would was informed with the warranty. In hindsight, I wish I would have never repaired them. The only reason I chose to, is because I thought I had a longer warranty since he said it was flexible and I thought the parts were going to last a minimum of 5 years, as advised. I wish the nice gentleman hadn't told me that. I do feel misled. Even though working with them was pleasant, a 30-day warranty is just not...

My first repair and experience was 5 + stars. 2nd experience not so much. I had called and ASKED how long the warranty is good for on my turntable repair as it had been in service less than one year ago. I wasn't sure if a second bench fee would be required or not. Paul, the owner/repair technician told me over the phone that he would wave the $40. My M-I-L brought the unit in with my provided noted and was charged the bench fee. Went I went to pick up the unit Paul, owner/repair technician, said he would send a check. I shared that I was looking forward to bringing more work his way and I appreciated his work very much.

A considerable amount of time has gone by and no check. I called and he says that he is going to go back on his word on the refund. He felt manipulated and won't refund me. I prob would not have known unless I called. The $40 is not wasted because I gained a lot of knowledge. The one star is for bad business practice. I can't support a busoness who won't stand by what was told to the customer. I even wrote a positive review after my first service interaction. This location has just lost my business and I'm very...

I Spoke to the "repair" person who asked me a few questions, the first red flag was that he had never heard of Emotiva, ok no problem, only one of the most sold brands in audio...he then asked if this was a home amp or commercial. I told him it's a home amp. I brought the amp inside and set it on his counter, he immediately told me it was a commercial amp. I asked why he would say that, this is when my second red flag came up. He said because it has XLR inputs that it was commercial....I then tried to tell him Emo doesn't make commercial amps and that if this was truly a commercial amp wouldn't there be 1/4" or Speakon outputs? He said any amp that has XLR connectors is a commercial amp. I thanked him and took my amp and left...quickly...Most "better" quality amps have XLR inputs, brands like Krell, Parasound, Audio Research and hundreds more, they are not commercial amps, not build to take a beating that a commercial amp demands. I called Emotiva directly and told them this story, they just laughed and said I...