Mickey Shorr — Local services in Farmington Hills

My daughter got her radio installed at this Mickey shorr on 2/5/18 and on 2/26/18 I had to take my daughter truck to the shop due to gear shifter not working. It cost me $907.00 dollars which was $107.00 for the tow and $800.00 dollars for the repair my daughter dealership stated that her gear shifter was electronic and whomever installed her radio left wires exposed and they cut her wire to her gear shifter her truck could've caught on fire. On March 3rd I took all paperwork to Mickey shorr and gave it to the manager I never heard anything from the manager. On March 17th I sent an email and corporate and they contacted me that following Monday and I explained everything that I explained to the manager and provided the same paperwork. Today the 21st of March they had me bring the truck up there they give me some lame excuse saying they didn't do it but they didn't show me any pictures of the wires of the work once it was done on 5th of Feb. as I explained to Sean from corporate there is no reason for the dealership to lie. I instantly contacted the dealership and they stated no one from Mickey Shorr contacted them to ask them about my daughter truck. I recommend you not to go here because they don't appreciate their customers. The manager knew they was liable for the damage because he never reached out to the dealership or followed up with me after I gave him the paperwork on the 3rd. My daughter could've been riding in her truck and then a fire could've happen and she could've been seriously hurt or died on the count of this place not installing her radio correctly. The dealership stated the gear shifter wire was cut and exposed and another wire had slipped out from the clamp that they had put to hold all the wires together. There is no reason for the dealership to lie they placed all the information on the receipt. They attempted to pay with my intelligence by taking the radio apart and showing me the wires for one like I know what I'm looking at and for two the wires was already repaired by the dealership they did nothing but pissed me off and wasted an hour of my day and time that I can never get back. Looking at reviews they have had alot of bad installation and wire issues so that means they are liable for the damages. Sean came running out asking was there something he could do they could pay for these damages but...

I had a phenomenal experience with this location. I purchased a remote starter for my mother's car as a christmas present and not only did the gentleman working there show me multiple different options for her make and model, but he walked me through the pros and cons of each option. Further, and this is rare, I didn't feel influenced to go with any one option, I didn't feel like I was being upsold. The cheapest option was the one for my budget and he gave me an honest review of what to expect for my money. Their products are so good anyway that there really wasn't a bad option. It was more or less a "good, better, best" situation. Then, on the day of my appointment, not only was I late for the appointment, but there was a mix up with the paper work. They were totally understanding of it all and it was completely smoothed over. I couldn't ask for better management and better service. I'm not a car person or electronics, so I really do need to rely on just taking their word for it and they made me feel comfortable in the situation. My mom leaves tomorrow so the work needs to be same day and even though we were late, they were still able to accommodate that. Truly a great location. My mom works midnights in the hospital in Vermont. Sometimes with 2 feet of snow and negative temperatures. So happy they were able to get this work done so she doesn't have to suffer another New England winter without the luxury of a remote starter purchased at and installed by Mickey Shorr. Thank you...

I give zero stars to the Farmington location and five stars to the Livonia location. After having a car starter and door locks installed, the starter stopped working after two weeks. They fixed the starter but the door locks stopped working. The next day, I waited another three hours and finally got the locks to start working. However, the doorlocks had a malfunction whenever the engine was turned on. I went to the Farmington store again and the store manager, Randy, said to come back another day as they are too busy. There are no appointments as it is first come, first serve basis. Now frustrated, I asked to take all the parts out and get a refund but he said there are no refunds. I made multiple attempts the following week to get my car evaluated, but they were always too busy. Then I decided to bring it into the Keego location and they diagnosed the problem as a wiring error; they did nothing and then sent me back to the Farmington location. I spoke to Randy again to be seen but they are too busy again. This was a 1.5 week struggle. Desperately, I finally went to the Livonia location and they fixed it under less than one hour. If you choose to go to Mickey Shorr, I highly recommend getting an extended warranty or else you will be charged $42 every time they evaluate it. And make sure you do not go to the...