Bill Cox Furniture — Local services in Farragut

This time last year we had the choice to purchase a new table and chairs from Bill Cox and one other seller. For the same brand, Canadel. We chose Bill Cox because we were told by the salesman (Jeffery) that our table would be delivered by the end of March, a whole two months earlier than the other seller. We were very excited because our only daughter was getting married on March 19th and Jeffery said he would press his Canadel sales rep to try and get the furniture two weeks early. Jeffery never ever followed up with us after the deal was signed and deposit made. We ended up not getting our table and chairs for two more moths, the same as the other seller promised, six months. Phone calls were never returned and if they were (once) I was treated like a bothersome woman. When said furniture was delivered there was a problem with one of the chairs. We were told that a whole new chair would be delivered and we could keep the old one. This was in May, it’s now October. We only got the chair because I called to check on it. I was told, yes the chair is here and we can set up delivery. A few days later I get a call saying they would only be switching out the seat to a new chair without the seat. We were not getting a whole new chair. The delivery and set up guys showed up today. When they left I checked out the chair. It wobbles. If you want to hand over your hard earned money to a really sly salesman, with no customer service and zero effort to contact you and be true at their word, pick Bill Cox.

Otherwise I recommend you spend your furniture...

We recently purchased a piece of furniture that we wanted to use as a small island for our kitchen. It was originally listed at $900 but we got it for $700 since it was a floor model. As soon as we got it home, we took off the wrapping and set it in our kitchen. Within an hour of it sitting in our house, my husband nudged the top slightly as he was walking past and a piece of veneer peeled off. It was then that we started looking at it more carefully and found several areas of the top that were coming off. We called Bill Cox furniture right away and asked for a refund since we did not want to pay such a high price for a piece of furniture that had a cheap veneer finish. They stated that they could not give us a refund since it was a floor model. We were never told that information when we purchased it, neither was it stated on the receipt or paperwork we received from them. I am disgusted that a company would not be willing to back their product, but instead lose a customer over it and tarnish their reputation. Maybe they'll be willing to at least pay for the super glue that we'll have to buy to repair all the veneer that's...

We have been searching for furniture for two weeks. Most places in Knoxville are ok, but you often get bombarded when you walk in the door. Not today, not at Bill Cox. They were friendly, knowledgable, and efficient. When I asked questions, they had answers. When I wanted time to think, they were more than happy to let me walk the floor and browse more.

The selections in the showroom were beautiful and all of different price points. Anyone looking to grab some beautiful furniture should stop in and check them out. I will definitely be back, and will tell anyone looking to try them first.

Thanks to all the staff at Bill Cox for a great experience. From the owner, to the salesman, to the delivery guys. You have earned a life long customer...