Just For You - JFYBRAND — Local services in Farragut

Warning to those in Knoxville: Just For You - The Stockroom accuses shoppers of shoplifting (& right in the middle of the store in front of everyone). I went in today for the first time (it’s a local boutique). When I first came in the store I was greeted & immediately the girl comes to me & asks if I’m browsing or need anything in particular. I said “just browsing, thank you.” She was friendly & said ok to let her know if I needed anything. I shopped & found several shirts & she came back & offered to take them into a room for me. That’s fine. I’m not someone who cares to be watched like a hawk while I shop but a lot of boutiques do this because I think they think it both deters theft & also they think it’s good customer service. So she took my items, I looked a little more & had a couple more shirts so she came & took those too. I said ok I’m actually ready so she led me to the room for me. Tried my clothes on, picked some & didn’t like some others but I left them all in the fitting room. She (a different lady now, who I later learn is one of the owners) says I’ll go ahead & take the ones you liked up front for when you’re ready to check out. I said ok, I’m just gonna look a little more. So I picked up a pair of pants & went toward the fitting room. All of the employees were gathered in a circle laughing & talking & I don’t like asking for help, I’d rather be left alone unless I need help. So I went into the room I thought was for me, like I do anywhere else I’ve ever shopped. After about 30 or so seconds, I hear a woman come up & say “how many items did you have?” I replied “just one”. She replies in a clearly annoyed tone, “ok, next time you need to make sure you get an employee first so they can see your items.” I just said ok. At this point my heart is racing & I’m angry. Despite the clothes I really liked & wanted that were up front, I’m not going to put up with that & support a business that makes customers feel like they’re acting suspiciously. I get my things together, fold the pants neatly & leave them on the stool in the fitting room & open the curtain to leave. I purposely opened the curtain all the way so it was clear my one item was there. Not to mention I’d left all my other items there before. I start to walk to the door & I also purposely walk by the register so it’s clear I’m not hiding anything. The woman confronts me & loudly says, “WHERE are your items?!” I replied “on the stool”. She says, “No! They’re not!” I said YES they are, thanks! & I walked out to my car. I get to my car & I call because I’m insulted, embarrassed & angry. I ask for a manager or owner & guess who comes to the phone? The lovely woman who publicly accused me of shoplifting. She obviously couldn’t have cared less & felt she did nothing wrong. So, shop at your own risk...

Great clothing, and super cute store. However, if you're not an established "regular" don't expect any help. When I entered, the staff was talking to someone who was obviously a friend. All 3 of them helped her until she left. When she did leave, it was only me in the store. I still received zero help and was never even asked if I'm finding everything okay. My boyfriend sat on the couch and was asked if he'd like water (after he had a coughing fit.) I was not approached by anyone and no one spoke to me until I approached the register. I was making an exchange, and to be totally honest, if I didn't HAVE to spend my money there with that exchange, I wouldn't have. I'd rather go to a boutique where I feel my business is wanted. I watched the staff stand around the cash wrap and chat and laugh as I dug through the racks. If I had been helped, I probably would have spent money above and beyond my exchange. Sadly, I will NOT be back. Such a shame because I love the product (even though some of it is pricey). Coming from a customer service based retail environment, I was always taught to treat every visitor like a friend. You won't get anymore "regulars" when you only cater to the ones you already have. You have to be friendly and help...

My wife went in this store for the first time last week. Had a great experience. The staff was very nice. My wife bought a necklace for a friend of hers for Christmas. The older blonde lady gift wrapped it for her. Everything was great.

Fast forward to today and it was a whole different experience. The same older blonde lady told my wife that they were having a sale. My wife asked for a price adjustment on the necklace she purchased the week prior. The brunette manager said yes, she'd give my wife store credit. My wife bought a second necklace. The older blonde lady rang us up and was flat out RUDE! Had a horrible attitude! Just nasty!

Never again. Service with an attitude is unacceptable! She shouldn't work with the public if "price adjustments" are going to send her...