KAY Jewelers — Local services in Fayetteville

Blown away please read

I was at the mall for a quick bite to eat and had my wife's rings cleaned and checked. I was greeted by a young gentleman by the name of Luke. He asked if wanted to look at something and I told him no just need these things cleaned please. He quickly cleaned and checked my stuff out. He had small talk about jewelery and also the busy season. His attitude about everything made me realize I was in a bad mood and didn't realize how much I needed a kind heart today. He actually turned a bad day to me around with his hospitality! I have been wanting a new gold chain so I knew I was going to spend money with Luke today. He ran down every chain and explained all the details. So here I sit with a smile on my face wearing my new necklace I purchased for 1 reason and that reason is a kind hearted Kay's staff member. Thank you Luke I wish nothing but the best in your future endeavors and hopefully one day I'm walking by Kay's and see your name as the district manager or something. Best experience I've ever had...

The employees here are useless. My fiances diamond fell out of her ring and we took it in. I paid extra for the warranty to cover this, but said it wasn't covered because we missed an inspection. I wasn't told that I needed the inspections to keep the warranty. It was my first time buying a ring. I've gone in there 8 times to make payments and have told them I never received my kays credit card or anything in that matter. They told me I should have known about the inspections from the packet when you purchase comes in the mail or my email. I didn't even have an email set up with them and I've told them I haven't received anything the mail from them. They are just useless people. I won't be going to kays again, except to pick up my ring since it's getting a diamond replaced. If you want good quality service and items, go to zales. They are great. Also, the exact same ring was 200 dollars...

When my wife (who was my girlfriend at the time) decided on the style she wanted for her engagement ring, I took several pictures in and Terissa helped me build a custom ring that was exactly what I was looking for. Then helped us get the matching wedding band and I picked mine out from their selection!

The whole team gave such incredible customer service all the way around and I would absolutely recommend them to anyone looking for a great in-store variety as well as a mass of online pairings to...