Nature Backs — Local services in Fayetteville

I was a rep but my code and login kept failing at random. They wouldn't respond through any of their emails or social media's and kept pointing fingers for where to contact. I kept diligently trying my best but halfway through Monday on west coast time, I lost hope. Especially since I was trying since 7am. These are their work hours. They would respond to keep trying in another way but after trying so many different ways, I still couldn't get them to actually fix the problem. To top it off, they wouldn't apologize but rather kept explaining they are busy and have very little staff and think highly of themselves so they shouldn’t apologize for the technical errors or lack of organized communication. This was the 2nd time this technical error happened where I suddenly couldn't login and my rep code didn't work but I promoted them anyway. It's exhausting to keep trying with them so I quit. Still upon telling them that, no sorry, no fixed problem, just an invite to join reps again. Yeah, no, it's a mess. I don't promote companies like this because I wouldn't want people to go through the same problem. At least own up to your numerous failures and try to actively fix them.

** My response to their response below: The code and login failed both times I reached out. It wasn’t failing for bundles, it was failing entirely. I was very kind until halfway through Monday’s work day after trying since 7am that day. That is when I asked for an apology which I don’t consider unkind. I think it’s basic customer service to respond with an apology the first time, not much later when it has gone public. There was no solution/fix provided through the reps Instagram I was referred to. I felt like they didn’t know what was going on with the code/login so stalled using colorful phrases of...

Ordered 11/26. Hadn’t received tracking after two weeks. Reached out 12/9 got a response back 12/11 saying that there was an issue with one of the shirts I ordered but “no worries we will ship this out asap”. 12/18 asked for an update since tracking still said “Label Created USPS waiting for package”. Got a response saying “we’ve shipped all orders. USPS is just delayed on updating their info”. Reached back out 12/21 to request proof it had been given to USPS and no response. Requested it again 12/28 and no response. Emailed AGAIN 12/30 asking for them to just cancel the order and give me my money back. Still no response. As of 01/07 the tracking still says “Label Created USPS waiting for package”. I have disputed the charge with my cc company since Nature Backs refuses to assist me or provide proof they actually fulfilled the order. Absolutely infuriating experience. Used to be such a cool company. Spoke so highly about them to so many people. Now they’re garbage just like 98% of these online stores. So infuriated with this experience.

Editing to add update: After leaving this review and disputing with my credit card company this morning, I received an email saying “they were looking in to it”. I told them to please just refund the money and they can keep their product so we can both move on. I just got email notification from them that I’ve received a full refund. At least I got...

My teenage daughter placed an order for some Nature Backs shirts and stickers. She already had a couple shirts and love the way they feel and fit. The order came quickly and my daughter loved everything she received, but my daughter did not tell me until a couple weeks later that a couple shirts were missing from the order. I was concerned because some time had passed. However, I emailed NB and explained the situation and that I no longer had the box or packing slips. They said, no problem, and asked that I email them just a picture of what I received. I did that but received no response for a week. I was upset while writing my follow up email when I realized that my original email was sent to my daughter, only, and never to NB. When I realized the error of my ways, I finished an email to them (in which I sent them the requested picture and explained my delay). It was about midnight on a Sunday night. Literally, less than 2 minutes after I sent them my email, I received an email back from NB saying thanks, no problem, the missing shirts would be sent out immediately. This kind of customer service stands in stark contrast with other companies where you are forced to wait on virtual lines for eons just to chat with someone. From my daughter, I knew the quality of NB's clothing was outstanding. Now, from my own experience, I have learned its customer service is...