Walgreens — Local services in Fayetteville

I’ve never left a review for any place or service before but I strongly suggest using a different pharmacy. Not this one. Multiple times I’ve called for a routine prescription refill that was either late or could not be found. One time, one of my medications was out of stock and I had to wait over a week with for medicine I was supposed to be taking every day. I kept getting regular text alerts about an insurance issue regarding a monthly prescription, and when I called to ask about it, I was told that it was because of “the way they had to enter the generic name into their system”? I still don’t know what that means. Either way, when I told my doctor how much I was paying for the “generic” version of that particular medication he was completely shocked and knew for a fact it was MUCH less at other pharmacies. The drive-through takes forever to get through because they let people sit at the window for 30+ minutes at a time (once I even saw a woman at the window get out of her car and take a walk around the parking lot). The final straw was when I called today, a Friday, to schedule a refill through their automated system only to be told that the pharmacy was closed and would not be open until Monday. My husband and I have contacted our doctor and will be permanently switching pharmacies.

I have always gone out of my way to be nothing but polite and understanding with the pharmacy staff, because I know trying to get people their medication during a pandemic has to be so hard, and they’re probably just doing the best they can. But this is unacceptable. Also, the last and final time I entered this particular store, the only two people working the registers in a packed location BOTH had their masks hanging under their noses. I’m pretty sure one of them was a manager. Neither of them had their name tags visible. It’s really ironic that in a chain drugstore that derives its entire brand around “wellness” can’t even run a pharmacy efficiently or enforce its team members to wear a...

DO NOT USE THIS PHARMACY.

SAVE YOURSELF THE MASSIVE HEADACHE.

The head pharmacist, Ruby, was very demeaning and discriminating concerning constant insurance issues ON THEIR END. My insurance care provider has personally updated the system several times over and they OWE ME A REFUND that has not had any attempt to be resolved. They have a revolving door of pharmacy techs and apparently don't do any customer service training. The compassion training was skipped on this store and even in directly communicating with my insurance, my rep expressed she "wasnt a very nice person"

This is concerning my sons medication that hes been taking with these specific insurances for almost a year now . Previously they had "deleted" the information to my insurance entirely and my care coordinator had to confirm and resupply-- Which is for naut because apparently a little over a month and they forget!

The human wifh the Jiji tattoo has been wonderful and patient, but honestly-- still not worth the wasted time and energy.

As a person with an autoimmune disorder who is ND-- dont make yourself sick- just choose a different pharmacy.

Trust me, I kept the receipts! Thank goodness for arkansas law on public...

If I could give zero stars I would. Have been having trouble here for a year. No one ever answers the phone. I sat on hold for 10 minutes, some one answered and ask of I would hold and put me back on hold before I could even respond. Sat on hold for another 10 minutes before I was disconnected. It takes FOREVER to get a common prescription refilled and most of the time they don't even have it of stock despite the fact that I have it filled every moth for the last 8 years here. Recently I had a preauthorization form that needed completed and it took a week and two phone calls for me to get them to even send it to my doctor. I specifically asked them on the phone the second time I'd the med was in stock once the doctor approved. They assured me it was...well guess what...it was not...When I questioned the pharmacy manager about these issues of out of stock medicines he was rude and told me that's not how a pharmacy works. Oh, I'm sorry, I thought your job was to be a pharmacy and keep track of ordering medications...I'm giving another Walgreens down the street a try and then will be switch to a different company...