Great Lakes Ace — Local services in Fishers

I'm pretty annoyed with the paint department. I frequent this Ace Hardware almost weekly. I usually have a decent experience but today was ridiculous. I brought in a gallon of paint that I had purchased last spring from this Ace. I needed it to be shaken because it had separated so much that stirring wasn't fixing it.

I walked up to the paint counter where three elderly men were standing. No one greeted me. I had to said hello and asked if they could shake the paint up for me. Without missing a beat, all of them said no or shook their head. Without any explanation I was told they don't shake paint cans that have already been opened. Curious, considering they have to open the cans to tint the paint before they shake them.

I left and headed to Lowe's where the person working the paint desk did not hesitate to agree to mix the paint. I told him about my experience at Ace and he explained that, with older paint cans, it's possible that the seal isn't very good and that paint may seep out while being shaken. He then said he would inspect the seal and if it wasn't very clean, he would just dump it into a new, empty can and shake it.

Clearly, the guys at the paint desk at the Fishers Ace Hardware don't care about service. Congratulations, you just...

Purchased a brand new Craftsman push mower. It was assembled, lubed and fueled as per manufacturer instructions. First mow it ran very poorly, revving up and down, and did not seem to have a lot of power for a 140cc lawn mower. One week later I tried to start it, took 7 pulls even after being primed. Fast forward another week and after 12 pulls it will not start.

Called Ace, they told me to go to one repair shop, went there and was told "no, we don't do craftsman warranties and we don't know why they told you to come here." Went to ace and was told to use sears repair center. Was told there that they don't do mowers and I would have to go to another shop. Called Ace once again and they could not tell me where to take my mower, only that we would need to go to a craftsman repair center.

Was disappointed as Ace is usually pretty good in my experience, but this certainly has turned the tide for me and I don't plan on patronizing the Fishers...

Very helpful service, although they didn't have what I originally went in for, (and I was unfortunately "one" of those customers pushing a quarter til closing time, not a SOUL in there working gave me a bad look, or made me feel like they were answering my questions to hurry me up so they could close up.) This hardware store was staffed with very intelligent, kind, & courteous personnel! Almost ALWAYS, someone has an attitude near closing time. I REALLY try to not ever be "that" guy near closing. I had a project due where in-laws were coming over and had to do something, I saw their hours and dashed for it. I bought a few things I didn't even really need just because of this. I highly recommend this Ace's Hardware location. Also, a big bravo to the one who hires people here. You do a heck of a job, and those who DO work here, you get a bravo as well. I highly recommend this facility over...