Ale Emporium — Restaurant in Fishers

Don't think the wife and I will go back to this location or Ale Emporium.

Came on a Sunday to watch games, get some food, drinks and pizza. Surprisingly not very busy as the parking lot was packed but people must have been shopping elsewhere which was a pleasant surprise.

During the time we were there my wife and I had 4 beers, 2 pizzas ( one thin crust 10 inch pepperoni and sausage and a the 16" inch supreme pizza) and a buffalo chicken wrap. Asked for no blue cheese crumbles on the wrap but ranch and then blue cheese crumbles on the side.

Our server was super nice but we didn't see her much and the kitchen screwed the order up so bad that we needed her and I had to go to the bar once and then asked a bus boy to please grab her.

The buffalo chicken wrap came out with ranch on it and no blue cheese crumbles (also cold). Which whatever - not a huge deal but we could not find our server for like 10 minutes so by the time she came back my wife (who wanted the blue cheese crumbles) was super hungry and already ate her half of the wrap (which was also very sad) as it had a TON of buffalo sauce and lacked chicken and the toppings. Edible but not good considering this is the wrap we usually get and know what it should taste like.

Then the pizza - Oh boy - So the first pizza came out (16" hand tossed supreme) and the dough was solid white - under cooked and doughy - Sadly not edible and had to send it back. Again the server was no where to be found so we had to go ask the bus boy to find her but it took him another 5 minutes. Keep in mind both of our beers at this point had been empty for a good 8-10 minutes and when I asked the person who brought our food if we could order two more they said "you have to put them in with your server" (which I get but you work there and I haven't seen her in 10 mins so maybe help a brother / customer out) - people don't "common sense" much anymore these days.

Second pizza comes out - 10" thin crust sausage and pepperoni" - best part of the experience. Finally something goes off without a hitch. Tried to tell them unfortunately the first pizza is inedible - Said they would let our server know - did not take the pizza back or get manager.

Finally server comes back and we order 2 more beers and mention the pizza - Keep in mind it took almost 40 minutes to get the food in the first place. Also - side note - They clearly made the wrap and then let it sit there as it was also pretty cold and waited for the pizza.

Then another 25 - 30 mins goes buy (big pizza and lots of toppings so I understand) and the kitchen manager brings it out and apologizes says - that never should have been served - I looked at it and they should have left it in the over as the dough in middle was not cooked. The saddest part is this pizza was STILL undercooked but we had been there for almost an hour and 45 minutes at this point. I thought to myself - Whatever - I will take it home and heat it and cook it through the rest of the way. I am writing this review now because even as I tried to heat the pizza up and cook it through for lunch I could not and it is pretty much inedible.

The annoying part is they acknowledge the mistake - do it again - charge us full price and the experience was just poor all around. The Ale on Allisonville seems to have it together. Fishers location and leadership / staff is lacking...

I hate to even waste my time writing this review but I want to warn other people and hopefully motivate the day bartenders to stop being so lazy. Last time I came in and sat at the bar at about 3pm. The female bartender was talking to one of the other few bar guests, she noticed me, didn’t say hi or acknowledge my presence then just kept talking to the same guy. A few minutes go by and I’m starting to get annoyed.. a male bartender comes from the kitchen, sees me also and doesn’t say anything or ask if I wanted a drink, menu, nothing. Then 3 dudes walk in and the male bartender immediately recognizes them starts slapping hands, giving high fives and taking drink orders immediately like they’re old buddies. I was sitting right next to them. Neither bartender ever acknowledged me so I left. I’ve had other good experiences sitting at tables with servers so I wasn’t going to blast them for this one bad experience which is why I still left 3 stars. That is until yesterday (Tuesday) … It had been a few weeks since the last time, I came in by myself again and sat at the bar, the time was 3:40pm, the male bartender saw me, looked visibly annoyed and again didn’t say hi or offer a drink or a menu. He made a lap then came back again and asked what I was drinking. I asked if I could go ahead and order lunch also since I knew what I was having without needing a menu and thought it would make his life easier. He took my order with the most amount of disdain, and started walking away before I was finished. It was a very basic order I feel like, stuffed breadsticks and snack boneless wings. About 20 minutes later a server brings the breadsticks from the kitchen, I asked him if he could check on the wings also and he said “oh they’re ready too just sitting in the window, would you like them now also?” Seriously? Why would you even ask that if they’re part of the same order? If I was having a salad and steak sure I get coursing the food but what?! So he brought out the wings, they’re lukewarm and taste like they’ve been waiting in the kitchen for 10 minutes, at this point I’m not even going to try to tell the bartender because he doesn’t care anyways. He did bring the check 2 minutes later without me asking for it, I thought for a moment that it was actually good service until I heard him tell the one of three other people at the bar that his shift ended at four, now I get it… Anyways, sorry for coming at the end of your shift but no need to punish me. Your day bar staff...

Ale used to be my absolute favorite place to get carry out from. We used to order probably 2-3 times a month, but not anymore. I was very impressed that they created the new carry out area to the East of the main entrance to the restaurant. In general it does make for a better ordering and pick-up experience. However The last probably... 5-6 months, the carry out service has not been good. Consistently, almost every time I order I'm missing items. It is VERY rare that I get any extra dipping sauce that I order AND pay for. This past weekend we ordered and we were missing the chips to the buffalo chicken dip, my husband was missing the coleslaw side to his entree, and my friend ordered a Herm Chicken Salad... we got the chicken in a container... but no salad? EEK. So frustrating. This type of thing happens about 80% of the time that we order. It seems like they have a very young staff that does not pay attention to orders as they are bagging them. They don't seem to double check at all to make sure that the correct items are in the order that the customer paid for.

So, as much as we want to love Ale like we used to, we have pretty much given up on ordering carry out from them because we never get what we pay for. We stopped ordering for a few months because we were so frustrated by it... but decided to give it another shot this past weekend, and yet again... they were disappointing and left so many items out. I did call and speak to a manager. She was very nice and I kindly told her what the issue was. She did put a credit on our account, which I thanked her for. Just overall it's frustrating to consistently not get things in our order.

The dine-in experience is decent, so that's likely the only way we will be eating Ale from now on. Which is a shame, because we have a toddler at home, so carry-out is...