I came to edit my review regarding my experience with purchasing a 30 dollar mystery jewelry jar my last review stated that I was disappointed regarding my experience because the jar a purchase had a lot of tarnished broken pieces as well as a moldy pill case and shell covered in hot glue.. after writing my review I received a reply back from the company almost immediately and offered a refund which due to the nature of their products this isn’t required they have several signs posted saying all sales are final so I was shocked. I was also contacted by the owner of the store Denise who personally waited at the store for me to arrive and process the refund and apologized for my experience as this is a specific vendor’s items they are selling so she was completely unaware. I really appreciate them going above and beyond to process me a refund that’s why I feel as tho my review should be 5 stars and no longer 1, the customer service the organization and range of products they sell is amazing. But what stood out to me was their integrity they take pride in what they sell and you can see they strive to make sure people recieve quality and clean products. Thank you again Denise for...
Read moreI went to Junque in the trunk for the first time. To my surprise, it is very clean, well maintained, very well organized. There is do much to see, make sure to not be rushed when you come visit. There are lots of antique and vintage items. Its very large, with many rooms to check out. It would have been nice of they would have more than one person working the whole store. I have been trying to speak to owner for over a week and left my contact info, but no word yet. I do think you should have more contact with customers who come in, friendly customer service and maybe conta t a customer back who has called you and left you a written note. The store...
Read morebought and paid for an item. They offered delivery and no fee was ever mentioned. the delivery driver arrives and wants us to pay them $65. so we call the store and are told oh yes we have a delivery fee. What a scam. no offer to help us out or remedy the situation except they will take the product back. kept it and paid the fee because I bet there would have been a hidden restocking fee of $65 to pay the delivery person to return it. won't be doing business with them again. plenty of other nice resale...
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