Truist — Local services in Flagler Beach

Worst banking experience I've ever had in my life and sadly I'm still stuck in it. It's all started about 2 weeks ago. Just to get an account started. I had to go up there three times once being told to leave and come back in 30 minutes. When I got back in 30 minutes they told me they couldn't see me that day. After some debate we got my account made. During the process the branch manager who opened my account told me my government issued ID was fake with quite a bit of attitude. It in fact was not fake. Made me wait 10 minutes just for her to come back in and say well. I guess we'll just try it and see what happens. It's a Tennessee state issued driver's license. In the process you kept asking me questions about Nashville which my answer was no. I have moved to Florida. She gave me attitude said I understand you have moved to Florida and have sold your condo in Nashville. Fast forward a week. I've been waiting for my debit card every time I want money I have to go in and show him Id. First time I went to get cash the ID didn't match with the one they put in the system. She didn't believe I was me and I was fraud. She had to call my phone and do all this extra security. Well they fixed my ID. I went in and get some more cash a couple days later. Again they treated me like a criminal trying to steal money. I asked which address my card got sent to cuz I have a PO Box in a home address. Come to find out the lady that gave me attitude for telling her I'd move to Florida. Sent my card to Nashville. Fun!. So of course I got mad. Talked about opening up a new account. Lady told me they'll do better whatever. So today I have to go to a different Branch because that branch is closed. I go in and get some money out. Told the lady my situation hey still don't have a debit card. I ordered one y'all sent it to the wrong place. Lady looked at me and said we still have your addresses in Nashville as your primary address. I just laughed. So two weeks later still don't have a debit card. Don't know when I'm going to get one. I mean I don't even want to go to the bank again. I don't want to go to my own bank. Imagine how many fines I would have gotten if I messed up this many times. Also feel very discriminated against...

ON FEBUARY 16,2023 CALLED TO SPEAK WITH SOMEONE WITH AN ISSUE WITH MY CHECKING ACCOUNT. THE STAFF AT THIS BRANCH LACK RESPECT AND TRAINING!! IT'S SAD THAT A PERSON HAS TO CHASE A FINANCIAL INSTITUTION PERSONNEL AND GET ANY HELP! THEIR RESPONSE SEND ME TO A AUTOMATED ANSWERING SYSTEM THAT CONTINUOUSLY WOULD NOT RECOGNIZE ANY OF THE QUESTION AND THE WOULD HANG THE CALL! WHEN TRIED TO CALL THE BANK THEY WOULD NOT CONNECT ME TO THE MANAGER STATING THAT THEY WHERE BUSY, THAT'S A FUNNY ANSWER WHEN THEY WERE TALKING AMONG THEMSELFS WIT NO CLIENT'S IN THE BRANCH AND I WAS WATCHING FROM THE OUTSIDE! I HOPE THAT THE PEOPLE THAT WORK IN THE IS BRANCH WOULD GET FIRED BECAUSE THEY ARE...

I am aBB&T mortgage customer. I called on Monday to ask if I could pay my mortgage at this branch. They said sure but not until the fourth ( Friday) I went in mid morning on Friday and the line was ten+ people long. After a 30 minute wait to see a teller, she told me that they couldn't accept payments until tomorrow the fifth. I checked their Google ad and it said they opened at nine on Saturday. I went back and they are closed on Saturday. The other customers in line told me this is normal for this branch. My house payment will be late now because of their our customer service. The first time in my life this has happened...