ACD and More — Local services in Flagstaff

I purchased a refrigerator from ACD and More, spending $2,000 on what I was assured was a fully functioning appliance with minor cosmetic issues. I was initially pleased with the transaction, believing they were offering me a discounted product in good faith.

On delivery day, they only brought the refrigerator to my door and left. After I got it inside and installed it myself, I discovered that the water dispenser didn’t work. This is a Wi-Fi-enabled refrigerator, so I connected it to Wi-Fi and received an error code indicating the issue was due to water pressure. I immediately took screenshots of the error and texted the owner, but I received no response that night.

The next morning, I called and was met with indifference. The response I got was vague and dismissive: “We might fix it today; we might not.” The owner’s attitude gave me the clear impression that, now that they had my money, they no longer cared about providing any service or resolution. When I expressed my frustration, he was outright rude.

Realizing I wasn’t going to get any support, I requested to return the refrigerator. I then filed a dispute with my credit card company, as the refrigerator is still broken and unusable. ACD has not picked up the refrigerator and is trying to deny my dispute.

This experience has been beyond disappointing. What started as a seemingly positive purchase turned into a nightmare. ACD and More sold me a broken appliance under false assurances, and their customer service has been abysmal. I would strongly caution anyone against doing...

SHOP LOCAL!!

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I recently had the pleasure of shopping at this local appliance store in Flagstaff, and I cannot recommend them highly enough! From the moment I walked in, I was greeted with friendly smiles and exceptional service. The staff went above and beyond to ensure I found exactly what I was looking for, taking the time to answer all of my questions and offering helpful recommendations.

The selection of appliances was impressive, featuring everything from refrigerators to washers and dryers, all at very competitive prices. I was pleasantly surprised to find high-quality options that fit perfectly within my budget. It’s clear that they prioritize both value and quality.

In addition to appliances, they also carry a fantastic variety of doors, windows, and cabinets, making it a one-stop shop for home improvement needs. I ended up picking out not just appliances but also a stylish cabinet that complements my kitchen beautifully.

Overall, my experience at ACD & More in Flagstaff store was outstanding. The combination of great service, affordable prices, and a wide selection made my shopping experience enjoyable and stress-free. I’ll definitely be returning for any future home needs, and I highly recommend them to anyone...

Update: ACD and More did it again! We bought a matching GE Café refrigerator and double french door oven for our kitchen at a fraction of what they would have cost new! Over $10k of appliances for roughly a third of what they would cost retail. What a deal!!

Can't say enough good things about Eric and his partner! We bought a gas dryer from them on a Monday, it was delivered Tuesday, but when our plumber hooked it up on Thursday it made some really unpleasant noises. Went over to the business the next morning and Eric arranged to swap it out with another and delivered it the same day!

Nothing is perfect, and I understand that even new things sometimes break or are broken out of the box. What's important to me is how a business stands behind what they sell and the way the deal with issues like this one.

ACD clearly stands behind what they sell, and offers excellent service as I have found and they have demonstrated. I highly recommend ACD for some awesome deals on really nice name-brand appliances and for their excellent customer service. Rest assured that we will be buying more from them in the...