Aaron's Rent To Own — Local services in Florence

If I could give a no star I would! This Aaron's do not honor they're warranties. After paying off the merchandise you have 60 days warranty where they suppose to replace and fix the merchandise. They're policy is to belong picking up the merchandise, once they pick it up they keep it for a while and once they return it, still do not work. They will pick up the item they replace it with until your merchandise is suppose to be fixed, but they just leaving you an unfixed merchandise and all the calling for repairs the sales person or whoever will always say they're writing it down before your warranty ran out don't matter. They will say they only got the ones they actually responded to, and that the staff always keep currant records of deliveries, but when you call no one knows nothing about a repair call and will ask who did you speak to? Honestly, I think they kept the merchandise at the store in the back and didn't bother having it fixed at all. So for those of you who had a good experience that's great! Just pray you never need to use...

Current customer, good store has tons of products you would want or need, cost is a little higher with finance charge but what isn't. Robert (store manager) very nice guy , however they need to work on communication between store employees, management and the customer. My ssdi had a renewal I missed in the mail so it took me 30 days to fix and get a check. I must have them 15 x on my security cameras at Mt house for collection at least 50 phone calls to include my extended family and job. I have the Aaron's club just for that reason and it took a acct manager at the store to finally tell me how to make the claim and fix my account . I would just expect more in the way of customer service going out of their way to make sure I stay in my leased product and happy. It's a rough time for everyone in this Biden economy after all I've been customer at least 7 yes I know of and paid off...

Don't go here I was recently approved online & The general Manager at this location is racist . I walked in one day wasn't given no help . He wanted me to change my photo ID to my current address. Got a call from Marion Sc who then did my lease & agreement over the phone no hassle. So that let me know that changing my address on my ID wasn't an requirement. He then Set me up for delivery and everything I called the store & the Gm was like sorry we can't get you approved. When the approval was never up to him to begin with. He then goes to say past history which was almost 10 years ago which if thats the case i shouldnt have never been approved. Don't waste your time it wasn't a pleasant experience. Very unprofessional Go to Badcock they are fast & stand on their approval once...