Excel Computer Service llc — Local services in Florence

Never again! I will be looking for another computer repair business. Purchased a new computer here and was going to get a data transfer. (BTW, the computer they sold me was way overpriced once I looked into it) I was trying to understand the process and what data would or would not transfer. The tech told me it could destroy my drives! He was rapd fire telling me how old my drives were and data might not transfer. I have very important work files in this computer and i must understand the process so i can prepare. This is my livelihood. He took offense to me telling him to stop. Tech was unprofessional and told me to leave if I wanted him to work on my computer. I did leave but went back and got it. I'll find somewhere else to do business. Found them! The Computer Group on Cloverdale Rd

Update- Me asking him to stop while he is rapid fire telling me my computer is old and he can only tell me what percentage of my drives will transfer and nothing else and it could destroy the drives did not deserve his response and attitude. He told me to leave if I wanted him to work on my computer..he was yelling at me! And couldn't be bothered to explain to me fully the process. Because I asked him to stop for a minute as he is ripping the drives out?? He was the one with the attitude. Keep in mind I am tech savvy - and I knew what had to be saved. This isn't just a family computer , this is my job! No way I was leaving it with him. Also, I did not want a MICRO computer - but that's what was...

Im highly Disappointed with Excel Computer Service LLC – Highly Recommend The Computing Group Instead

I normally don’t leave reviews, but I felt this experience was worth sharing so others can make an informed choice.

I recently visited Excel Computer Service LLC hoping to get help with some issues I was having with my devices. Unfortunately, the experience was extremely disappointing. Rather than even attempting a diagnosis or offering repair options, I was flat-out told to throw my devices away because they didn’t want to fix them. It felt dismissive and unprofessional, especially coming from a business that claims to specialize in computer services.

Thankfully, I didn’t follow their advice. Instead, I took my devices to The Computing Group, and the difference was night and day. The staff there were welcoming, knowledgeable, and genuinely interested in helping me. Not only did they fix the problem, but they did it quickly and at a very reasonable price. They explained everything clearly and made sure I understood what was going on.

If you're looking for actual solutions and customer service that respects your time and money, skip Excel Computer Service LLC and go straight to The Computing Group. They turned a frustrating situation into a positive one and saved me from throwing away perfectly...

Could not be happier with the service I received and I could not recommend this place enough! My computer fans were making a lot of noise, and my frame rate was really bad so I came here to fix it. From the moment I walked in the man at the front had the problem diagnosed with in a second and on top of that he was one of the friendliest people I’ve ever met. The fans I needed were expensive because I own a gaming pc and he went over the cost of everything with me. Even gave me suggestions on how to fix it for cheaper altho some of his suggestions didn’t even involve me giving him business witch is always a great sign. At the end of the day after he ran through the price of everything and why it cost what it did I decided it was best to leave it up to him and I wasn’t disappointed. He kept me updated throughout the evening, updating me when he found out that the fans that were ordered were an upgrade from the original ones. I just picked my computer up after only about 2 hours and it’s running way better than before. They even gave me my old fans back and explained to me why they failed. Again 10/10 to them, I never leave reviews but after the more than perfect service I received I felt...