KAY Jewelers — Local services in Florissant

Terrible customer service. Went into store for certificate of insurance for 2 pieces (this is after terrible customer service at another location) they were unable to find the info as 10yrs old..ok, no biggie. Until it’s 2 weeks later, SEVERAL calls placed by me and was told so and so working on it, call tomorrow, tomorrow was told to call someone else, did so and had to leave a message, which was never returned. And the whole time it was like there as some secret or I did something wrong. I don’t care if two pieces in question are 10 yrs ago purchased. Chances are those two pieces were being traded in in favor of something new. NOT ANYMORE! I’ll pay the extra to go to an actual jeweler and have the stones pulled out. Between those two pieces and what I was wearing there is well over 8k$ worth of jewelry bought from Kay. I can assure you that I will not be spending any money in any Kay...

My Mother, Fiancé and I were very excited to visit Kay Jewelers to pick out an engagement ring for me. When we arrived there was a sign on the door that stated “will be back at 12:30” at the time we arrived, it was 12:15. We stood outside of the door to observe the sign and noticed someone in the store, we thought that they might be on lunch so we did not disturb him. We decided to wait the 15 minutes in our Vehicle. Before we even got in the car we observed the employee remove the sign from the door and add another sign stating “will be back at 1:30”. Obviously, we did not stay an additional hour, so we decided to go to Jared instead! And boy did we get a great deal! Thank you so much Cindy from Jared for taking such...

⭐️⭐️⭐️⭐️⭐️SPARKLING Customer Service! Shout out to Leah and Autumn who gave me magnificent service today! I walked into Kay jewelers on my lunch and I was able to receive prompt, Knowledgeable service with a smile! She picked out the most beautiful diamond cut chain to accent my diamond necklace and matching ring. She explained to me the sale prices and was able to clean my jewelry and get me back on the road in no time. I’m so glad to have a K jewelers in my neighborhood that values North County residents! Shout out to Kay jewelers for hiring, training, and promoting helpful sale...