Max's Butcher Shop — Local services in Florissant

Called ahead yesterday and was told they had skirt steak just couldn't take orders over the phone but that we could come in and get it now. When I arrived the woman with long hair acted like I was bothering here by wanting to place an order. When I asked for skirt steak she said bluntly "we dont have any". I told her we just got off the phone with a man who said you had some and to come in. She stormed off and came back saying nothing but "we dont have any". I asked if they had an alternative meat flank steak. She said "we dont have any". I said I didnt understand since we were told 20 minutes ago to come in since you had some. All I got was a "we dont have any" and a blank stare like I was bothering her and stupid for not comprehending. I asked to put the dog treats back that I had picked out and quickly left. No explanation or apology or attempt to resolve or help me was made. The only thing she said to me was "we dont have any". I wont...

At Christmas, I ordered my normal whole beef tenderloin & wanted to include some of the horseradish sauce they made in house... They gave me a jar of horseradish....

a few weeks ago, I tried to order chicken thighs cut into very thin filets because I didn't have the time to do it myself ahead of smoking. after 2 calls back from the person who took my order, 2nd person called me back the day before my order first explained they need more notice on thighs (ok fine) & then was confused about my order because they had I wanted chunks... not filets.

Today I called to place a large order, was placed on hold for 30 minutes, hung up on. I have tried to call back every 10-15m since to place my order.

I used to love this place because the staff had knowledge & was passionate about their product & service. If I was smoking meat, it only came from Max's.

This is not the Max's I fell in love with 7 years ago when...

The older lady that takes care of the transactions is very jaded and bitter! I am a first time customer and I will never return.

This lady said that they stop making subs at 3:00p, when I stopped into this place of business on Saturday.

I arrived at 2:12p—when no one was in the store. I ordered exactly one Italian sub.

Rudely, she responded by saying “We got our butts kicked today, we decided to shut that down.”

That is very improper. If your hours of operations say one thing—then, you need to make sure your employees honor that.

She was very rude and condescending. I pray for her.

However, Mike, you lost out on big business. I was eventually going to use this place to cater for my students talent show. (I’m a teacher and my colleagues wanted a tray of subs eventually—I was just being a taste dummy).

I don’t know, maybe they’re not used to having customers that...