T.J. Maxx — Local services in Foley

Humiliating Experience and Poor Customer Service by Staff at TJ Maxx I have never written a review before, but this experience at TJ Maxx last Saturday evening was so unprofessional and humiliating that I feel compelled to share it. During a recent visit, I encountered a serious issue during checkout that was handled poorly by a sales associate named “Debra S.” Due to a storm, there was a technical glitch that affected the payment system. My transaction, along with that of the customer next to me, who purchased over $200.00 worth of merchandise, allegedly per Debra, appeared not to go through. However, I immediately showed Debra my digital receipt showing that my credit card had been charged successfully. Instead of offering help or even the option to hold the merchandise, Debra was extremely rude, dismissive, and embarrassingly loud. She insisted the transaction didn’t go through and said the payment was "orphaned", a term I’ve never heard in customer service, especially delivered in such a condescending tone. I was publicly embarrassed, as was the woman next to me. A friend with her two year old daughter was a witness and felt embarrassed for the lady and I. I then called and asked for a manager, hoping for a resolution, but the manager supported Debra without further investigation and was twice as rude. Very horrible experience. The way this situation was handled was unacceptable. I have spent thousands of dollars over the years at TJ Maxx and Marshalls, and I’ve always enjoyed shopping there until this. I have a recording of the interaction, which clearly shows how rudely I was treated despite showing proof of payment. This experience has seriously impacted my trust in the brand. I hope corporate takes this seriously and enforces proper training, especially around how to deal with customer concerns respectfully. Please reach out to me so I can send you a recording of the...

10/17 @ 6pm As we were waiting in line to check out the manager came to the front of the store and said for everyone to leave now and drop their things because the store was immediately closed. Only those in part of the checkout area heard this because he did not use the PA system. As people were understandably confused, he said that the store was closed now and it was because of an emergency. The employees working the registered seemed blindsided by this and also tried to understand what was going on.

Every business has an EAP to cover procedures in the event of emergencies. Perhaps the manager is not aware of them or versed in how to effectively communicate and enact measures in the event of an emergency because his English was not the best and he may have been trying to find appropriate words for the situation. Regardless, we weren’t going to question it and left immediately out of concern for personal safety in the event the “emergency” was related to something substantial. Genuinely curious as to what happened though…

1* rating is due to concern of emergency preparedness and execution...

My mom, sister, and I were visiting this store while on vacation. We love the TJ Maxx stores in our home town and we’re happy to see one while we were shopping. However, I have never had a bad experience at one until now. My sister was looking at the makeup and found a foundation she was interested in. The box had already been open and the product had already been sampled. She opened the box to verify it would match (which it did) and an employee became extremely rude with us. She raised her voice at us in front of other customers and asked if we planned to purchase. I explained to her that we did plan on purchasing the foundation and even apologized that she opened the box. She then became a little louder and said that we just needed to put it back on the shelf because they shouldn’t be sampled (even though it clearly already had been). I have worked in retail for over 2.5 years and can not imagine ever speaking to a customer the way we were spoken to. My sister purchased the foundation but we will never return to...