Arrived today, July 22, at approximately 1150am. I sat in the drive thru line and waited my turn. Once at the ordering sign, my wife told the young lady her order from the passenger seat of our truck. The young lady who's name was ashley, immediately said "I can't hear you, I'll wait till you pull up to the window " I immediately said hey I'll tell you what she wants. No response. I sat there and said hello 3 to 4 times, to which I got no response. I pulled up to the window, and a young man named Brendon greeted me and said 9 dollars and some change. I told him I hadn't ordered yet and explained to him what the young lady told us. He turned to Ashley and said, "Did you tell them to pull up to the window and order. Ashley shook her head and said no. Brendon then looks at me and rolls his eyes, and gets huffy. I said, "Can I order like I was told to do at the window or not? He looks out the window and says I'll let you since there is only one car behind you. He also stated that if there were more than one car, I would have to pull back around to order. He was very hateful and had horrible customer service. To make it worse, ashley flat out lied and said she did not tell me to pull up to the window. Do better, Star Bucks! I am a local and guarantee you I won't be back!! Teach your employees some customer service skills and how to...
Read moreStarbucks at Foley Riviera Mall: A Cozy Coffee Haven
The Starbucks located within the Foley Riviera Mall offers a welcoming and comfortable atmosphere for coffee enthusiasts. The café's interior is modern and inviting, with ample seating and plenty of natural light. The staff is friendly and efficient, always ready to assist with your order and provide recommendations.
The coffee menu at Starbucks is extensive, offering a wide variety of beverages to suit every taste. From classic lattes and cappuccinos to innovative seasonal creations, there's something for everyone. The quality of the coffee is consistently high, with a rich flavor and smooth texture. Additionally, Starbucks offers a selection of pastries, sandwiches, and other food items to complement your coffee.
One of the highlights of the Starbucks at Foley Riviera Mall is its convenient location within the shopping center. This makes it a great place to stop for a coffee break while shopping or simply enjoying a leisurely afternoon. Whether you're a regular Starbucks customer or new to the brand, you're sure to enjoy the experience at...
Read moreI have been by the Foley, AL Starbucks several times this past week and the line was always mega long. Perhaps it's because it's the only one open for at least 20+ miles. It's clean enough. All the chairs and tables have tape on them but when customers get tired if standing they sit anyhow. The backup was about 45 min. I don't understand the process of placing a mobile order to pick up when those in drive through get through quicker. It appears they have two systems... Walk up orders/ mobile orders and then drive-thru orders. So even though I placed my order at 4:10 and it stated 4:22 was my pick up time it actually took until 4:45. But people in drive-thru that arrived after me and just placed an order received their order before. The app is always pushed and pre-orders are pushed but if you have to wait double the time a pre-order no longer makes sense. And it's not the workers. The 23 min. I spent In the store they were blazing. One drink...
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