Menards — Local services in Fond du Lac

I bought my first house around 2.5 years ago, and Menard's has been incredibly helpful. I have spent somewhere between $15,000-$20,000 here in the last 30 months, finishing my basement, updating fixtures, re-roofing my garage, and so many other projects necessary for a first home built in 1914. Even still, the thing that sparked this review is the update to their in-store tracking app, of all things.

When I bought my house and started frequenting this store, I couldn't find anything. It was a huge place, and the app didn't have products in the correct place, and even when it did, it only showed locations by department. When looking for a specific tool, pipe fitting, or other item, it could take half an hour. My wife hated coming to Menard's with me. This year, the app was updated with not only aisle locations, but even what section of the aisle an item was located. It makes finding things so much easier, and I have yet to come across something located incorrectly. My wife is actually willing to come to Menard's with me and has even gone by herself! (That's a bigger deal than it seems because she used to absolutely refuse to go with me. My 3 year old loves Menard's because of the racecar cart. Really, my only complaint is that there is only one of those, so it's rarely available when we go. In addition to the app, the associates are always happy and willing to help.

For every large project, there are always questions, and Google doesn't have that hands-on knowledge and experience that the Menard's associates do. I have been stumped by problems several times, only to ask a store associate for their opinion and receive a better answer than anything I'd found online. I'd never done plumbing, electrical, flooring, or any other construction related work other than roofing before purchasing the house. Thanks to my dad and Menard's associates, I now can do all of those with a lot more confidence.

Their 11% rebate system is phenomenal when it's active, but their pricing is definitely competitive even without it. Friendly staff, knowledgeable associates at the help desk, a great app, and affordable pricing make Menard's a great store. Now that the largest of my home projects are done, I will be cutting back on my Menard's spending for a while. I will still go, but my receipts should hopefully go from hundreds or thousands of dollars to tens. 😂

The pictures are of my downstairs bathroom. It may not look like much, but the downstairs was completely unfinished concrete when I bought the house, so the electrical, plumbing, walls, flooring, and everything was done using Menard's materials. So is the rest of the basement, but I didn't feel like putting picture up of my...

I was VERY disappointed with almost ALL of the employees, and my experience as a whole. Would give one star, but of the 10 people I asked or help, ONE of them actually seemed interested in helping me out. I went to the store to get materials for crafting, I'm unfamiliar with the store, so I had to ask a few different employees for directions. None of them answered politely, in fact, I was treated as though I was the biggest burden for simply asking a quick question or for advice on a product. Eventually I had to ask another SHOPPER for help picking out a hand sander! when I got to the check out, I was making small talk with the cashier. I said " I swear, I only intended to get sandpaper!" The cashier LITERALLY rolled her eyes and said "I could tell." I was shocked by how blatantly rude everyone was! I've worked in retail for many years, so I go out of my way to be polite to people that have to work with the public. Unfortunately, I wasn't given the same courtesy.

On a good note, I was able to find everything I was looking for at a reasonable price. Although, I would have been out of the store 30 minutes earlier. if I had found an employee with basic customer service skills. The store was also very clean.

I think I will be doing my shopping at Lowes or Ace Hardware...

Absolutely HORRIBLE experience at this specific Menards. I cannot wear a mask for medical reasons. I was approached first by two different associates both said they are calling a manager(which I agreed they could do that and I would talk to that person) I got to the register with my products to buy and was told they WILL NOT check me out with out a mask. The manager came over and backed that up so I explained that i have a medical issue and he said we don't care you NEED a mask to be in the store. I have been to other Menards and have NEVER experienced this before needless to say Menards you have lost a very long time customer. Home depot and Lowes thank you for letting me shop and purchase items in your stores. Bye...