Silica For Your Home Parts & Service Department — Local services in Fond du Lac

We initially purchased a replacement element for our dryer from Silica and then returned to the parts store to purchase a fuse. While picking up the second part, Pat asked us to describe what was going on with the dryer. He was able to diagnose what might be going wrong. He took the time to print out a diagram of our dryer and even show us on a screen the area that wasn’t connecting correctly. We came home, changed out the pieces, and our dryer runs and dries better than it has for quite a long time! I can confidently say that customer service like this is rare in this day and age, and we are extremely grateful that Pat took the interest and time to help us repair our dryer. It was a blessing to our family, and we would gladly buy appliances from Silica again...

Sold me a part for FIFTEEN times more than Amazon was charging. EXACT same part number and brand. This is the reason local part stores are dying. I will be advising all friends and family to avoid this option.

Retort: The part in question was available from several online retailers for a fraction of the price. No record was given because I paid cash. It was so overpriced I almost didn't have enough cash on me, and I brought enough to buy...

We were having issues with our refrigerator we purchased in 2015. Our problem was not resolved the first time so another very nice young man came out to look at it again with no new service charge. He took care of the problem confidently and was very polite, and friendly. I applaud the service department for finding some of the nicest repair people I have had in my home! Many thanks to Roberto...