Brookshire's — Local services in Forney

This Brookshire’s is a nice option to have close to me. Although it doesn’t have the selection of a Wal-mart or other big box store, and it’s prices are a little more since it doesn’t have the purchasing power of such stores, it has a lot going for it in terms of convenience and quality. Convenience-wise, I find it very handy to be able to get in and out as quickly as you would expect from a convenience store, if not more so since they are vigilant about not letting you have to wait in line to check-out. It is especially convenience when I have my kids since they are very insistent on walking your cart out and putting your groceries in the car for you. The first time I experienced this I politely declined the first attempt, feeling like such a service was more meant for elderly patrons. As I walked towards the exit, another attendant rushed to help me whom I also declined. Finally, as I had almost made it out, I gave up at a third attempt by yet another attendant and I let them take it for me. When we got to my car, I realized how nice it was to have the groceries put away while I was free to put my child in his car seat. Normally, I can’t even do this until I put the cart up since I wouldn’t want to leave my child alone at the car. The groceries were quickly put up and the attendant took the cart away. They do this every time I shop there, whether I have my kids or not. It didn’t take long to get used to it, but I always appreciate it every time. Finally, the selection at the store is actually quite good. For any type of food you are looking for, they generally have a few upscale options that I wouldn’t find in a Walmart. Their bakery is also top-notch. Those Yums cupcakes are better than most standalone...

I’ve lived in Forney since 1989 and Brookshires has been my hometown grocery store for all those years, going back to the time when it was the Food Fast! The reason, other than being the only grocery store, was the friendly customer service I always received. But then, things change. The last several times I have been a customer, I have personally witnessed the baggers only hanging out at one station either talking or more engrossed in their phone instead of doing their job. Yesterday, it was worse than usual. As I saw three baggers totally ignore the check out station I was at and continue to hang out talking to each other. I bagged my own groceries, put the groceries in my cart and took them to my car without any offer of assistance. As I was walking out, an employee that had decided to return a cart into the store was having trouble with her long braids getting tangled in the cart due to the wind. Two other employees ran out to assist HER, not the customer carrying out my groceries. Training and discipline is in order for Brookshires employees I’m sad to say. I don’t mind paying the higher prices Brookshires charges to include customer service and cart take out but, I haven’t received that service on my last four trips despite having employees available to provide said service. Management definitely needs to take a more involved roll and enforce quality over quantity of bodies not doing their job. I can get the lack of service at Walmart or Kroger. I expect better from...

First, the store is a good store for the offering. The hot deli, not so much. I recently picked up some of their fried fish and let me say, that if you want and like deep fried flagstone this is the place for you. My first bite cracked my tooth and today I was able to fully remove it. As I had purchased a large amount I proceeded to break other portions of the fish apart by hand which was as difficult has taking a bite of one, I discovered little to no fish encased in the ballistic type batter. These were poor in quality and I would hope this is not your everyday offering. But for 10 pieces to be consistent in poor quality and harmful results I am not this could be a day to day practice. The staff should sample some of what they are putting out to the public. It was also interesting that while I was waiting to be helped an employee carried out what appeared to be a large clear 1-1/2 pound bag that had been heated up and proceeded to dump a mac and cheese like (MRE) type substance into the deli pan behind the glass case which looked unappealing. Quality and presentation needs serious work...