I Love Lash — Local services in Fort Lee

So I started coming to I love lash two years ago. I’ve brought them about 20 customers/ referrals. Never received a thing for a referral mind you. I want to say around mid last year I started to have issues with the quality of work. They told me if I wanted the “volume look” to increase the lash amount so I went from 80 pieces to 100 to 120 and to start doing a “D curl”. So from December on I started getting “120 pieces in D curl”. The pandemic happened I gave my lashes a break. I happened to go to someone else and today was my first time back. Unfortunately Grace quit. I wonder why... so I had a new technician today. I specifically told Julie (the owner) I wanted a volume look. As per their Instagram and the photos they advertise on their wall at the shop I wanted the Volume set. I didn’t care if it would be more. Anyways she insisted we do 100 pieces and d curl and that if need be I could add more to get the volume look. Low and behold I didn’t like how they came out. I asked if we could add more lashes the lash technician who did my lashes straight up refused to add more lashes even though I was paying for it! I was so disappointed that I left and came back and still they offered me nothing!!! I will never be back and I will certainly stop referring people to this place! I’ve worked in customer service for a long time and I always try and accommodate the clients especially if they are unhappy. If I could post the photos I would but basically it looks like I already need a refill. I have some gaps and the right eye has less lashes than the left eye. I also would post a photo of what they advertise on their social media that I requested. Looks NOTHING like the photo!!!

This is a response to the owners response: If the thickness was different and I specifically said I wanted a volume look before you event touched my eyes or before I laid down for the appointment then you should have advised me to get a new set instead of trying to insist I do the 100 pieces knowing it wasn’t going to turn out how I expected it. Extremely unprofessional and I never received a referral. I’ve always paid the full amount if I could screenshot my bank statement for those dates I would but for some reason they don’t let you post photos here. I wonder why... I could actually show people the difference and prove I never got a discount for referrals. For a client to have come to the salon for so many years and leave so dissatisfied is sad. You go through too many technicians and they have gotten worst and worst! Again, will never...

I am writing this review in tears(( I did not sleep for last two days because of eyelashes they did! I felt the glue in my eyes. Eyelashes felt very low quality and not soft at all. I liked woman there so I decided that I will give them another chance to fix damage they did. I called them to make an appointment to remove eyelashes which I did a day ago and put new one. When I came to my appointment two technicians were busy. I was waiting about 15 min. Then one of the technician told me that it will be an hour wait??? WHAT? That's how they treat people when they damage your eyes? I explained her nicely that my eye is hurt and I really need her to remove them, because it's HURT!!!! Then she started to remove them. So I expected she would do my new set. She said I have to wait. I understood that and try not to bother her a lot. But then on other client came and she said that her wait is 15 minutes... I was shocked. how they can treat someone like that!! After that I just left. Now I have my eye ingested, very red and hurts a Hell!!!! Plus I waisted 2 days. I totally damage my natural eyelashes. I would never never would recommend this place!! You could not damage people eyes and not put them on priority. You can see on the picture...

Horrible horrible horrible first i have to say that as soon as i got home my lashes were already falling out. The tech that did my lashes did a horrible job. Up to a point where when i got home out of “80” lashes” i think i only had 30 left, ( i dont think they used 80 lashes). On the other hand they try to obligate you to pay a ridiculous gratuity fee instead of waiting for customers to rate and tip their job accordingly. I spend so much money in there with my daughter that i really regret going to this place they sold me a pair of earrings “non allergic” and guess what they already change colors and could no longer wear them. Bough the shampoo and the serum also bad quality im sorry but i was expecting more from this place. After i gave them my feed back they offer a 15% off. Next appointment but im never going back to this place not...