iStore — Local services in Fort Snelling Unorganized Territory

Bought a pair of Powerbeats here last June. By August one of the ear wraps had fallen off and the sound in the other had become “spotty”. I called the store to see about the extra warranty I had purchased and what process they used to fix the headsets. They told me I had to contact corporate, get a copy of my receipt sent, them bring them in. I informed them I bought them while on layover and don’t fly through MSP that often. Also, I entered in my info at time of sale, so was confused at the tediousness of additional steps I had to take for a extra expense that was sold as “an extremely easy way to protect your purchase”. Huh. Still haven’t heard from corporate. Apparently no real affiliation to Apple store. And I’m staring at an over $200 pair of clutter that was supposedly under 2 warranties that no one wants to fix. So awesome. (Sarcasm is my...

I would skip buying here and go straight to Amazon, unless you know you'll be able to return to that store within the 30 day return period. I was told the speaker I bought would perform the very specific function I needed for presentations, but it didn't. When I asked to return the product I learned they have THE most cumbersome return policy I've EVER experienced, much less in this day and age where returns are made easy by most stores. I went through 3 service reps via email, was asked to provide pics of the receipt and the product, then finally received a long email asking for all kinds of documentation AND wanted me to provide my credit card info in the email. To give them my credit card info without putting it in an email requires yet another phone call. Buying through any other retailer, especially Amazon provides a much...

Just before boarding international flight I realized I had forgotten my headphones . Ran to the iStore and the associate was helpful getting me an affordable pair of noise canceling ones . Unfortunately he did not ask if I was going to use them with my phone . And in my hurry to catch my flight I didn’t think of it . My fault I know. But I’m now sitting on a plane with new headphones that I cannot use with my phone for the music and podcasts I downloaded. Would be very helpful if store employees asked flustered travelers a few more details so we could buy all the...