Fort Valley Hardware — Local services in Fort Valley

Very disappointed in this store. I almost went to Lowe’s to avoid this stores high prices but I like to shop local to support small businesses. I was in need of some advice in a project I am working on so I requested help from an employee. He told me what kind of chain and hooks I needed. He was just about to cut the chain for me when I told him I wanted to make sure it would fit the hooks he was selling me BEFORE he cut it. He assured me it would fit and proceeded to cut the chain.I got home, opened the box of hooks to find out… it did not fit into the chain. My receipt said “bringing your receipt guarantees a no-hassle return” so I immediately took it back to the store to get my money back and while the lady was working on my return, the same employee who assured me the chain would work refused to let the her give me my money back because the chain was already cut. This is very upsetting considering I only purchased the chain because he told me it would fit. I even expressed my concerns before he cut it. Waist of time, gas, and money. Just...

Way overpriced(even for a hometown store). The guy in there is always rude to the customers. The business itself is severely outdated! And you're paying today's pricing for things they have bought years ago. No thanks I've given them 3 chances. They struck out 3 times. If you need something in ft valley. Go to ruperts. Theyre cheaper. Friendlier. And have anything that you need. And they are locally owned as well. And not to mention. They are off of the main rd. So you don't have to park, and worry about getting ran over, or traffic period. Ft valley hardware should fo us all a favor and just go ahead and retire and shut their...

This place really sucks. I like to frequent local small businesses as opposed to the big chains but I have never had a good experience at this place. This morning on my way back from the big city I stopped and purchased some bolts, nuts and washers for a project. I realized when I got home I needed one more bolt. The bolts were 10 cents at Lowe's, when I went to Fort Valley Hardware for the one more I needed the price was 43 cents. Then because I don't carry cash they were going to charge me more for using my card.

I would not recommend this place to anyone, drive a few miles, you will save in spite of the...