American Philly & Wings — Restaurant in Fort Valley

The Manager if that’s who the lady at the register is was snappy and lifting her voice because she scratched out boneless wings on the ticket and I told her I wanted boneless as ordered. Her reasoning was we didn’t order correctly??? How do you order boneless if not by clicking boneless??? She said they couldn’t remake the order and refunded that one tray out of the whole order. Money was handed back to cashier and order made again. She continued to keep a rude attitude. I buy multiple large orders from this place weekly. We don’t need to hear “no remakes” 20xs. Make the order right and be respectful when you made the mistake. If attitude continues from this cashier guess we will take our business elsewhere! I hadn’t even mentioned on my reviews the fly situation not once but twice in a row I let slide last time.. this tells me your sauce bins are not covered….yes your cashier had an attitude that time too when I asked for a refund. She said “no refunds” that time!!! Fix your employees attitude and get her off her phone so she can give good...

If you call the # listed on Google search, it just rings. Arrived Friday night & stood at the counter for 5 mins before someone from the back came up to give the other patrons their orders. He then proceeded to take my order without a greeting or apology. A female then comes out of the restroom and takes over my order, again no greeting, no apology for keeping me waiting. I asked about the phone # and why it just rang. She advised me the # didn't belong to them. When I paid for my order, she handed me my receipt. THE PHONE# ON THE RECEIPT WAS THE EXACT SAME# SHE TOLD ME WAS INCORRECT EARLIER! I show it to her & she just gives me this blank stare & a shrug. 😶🙄 I walked away before saying something that wasn't Christian-like. 10 me mins later I received my food & left. Their saving grace is the food was hot, fresh, and delicious. Otherwise, they would get a ⭐ for the...

Food was good. My complaint was customer service from the cashier. She was very rood and wanted to charge $2.19 for a single cup of ice. We received our first set of cups and there was a bug stuck on the side of the cup. So my daughter sit the cups back on the counter and politely grab 4 more cups. Cashier walked up and saw the dirty cups sitting there. Never apologized for the bug on the cup, snatched the cups and threw in the trash. And then, I asked for the single cup and she says that’ll be $2.19. The cook and the other servers in the back agreed that there should not have been a charge for just a cup. They actually said it should be free. I guess the cashier was having a bad day. I would have been glad to pay a small fee for a cup of ice, but $2. No ma’am! We enjoyed our food though. Kudos...