Helzberg Diamonds — Local services in Fort Wayne

Store 136 has the rudest staff. I called to enquire about an online order that was being sized and they had absolutely no clue about it. I received a text indicating my order was ready so I called to verify. They spoke down to me for not knowing how their system worked as they SLOWLY navigated their system. On a completely separate purchase my sister made, the earrings broke in 3 days. Upon arriving at the store to return them they again had no clue of what they were doing. He had my sister go behind the counter to help him on the computer when he couldn't figure it out. We had all details of purchase, order and SKU #'S. We let him know we had a time constraints when he tried to stop helping us for another customer, he said we could leave if we wanted and come back later. As he continued to fumble and tell jokes, and pressed down on my sisters brace for her injured wrist. So unprofessional, I will never purchase from this...

You have a new guy working for your company. I THINK his name is Angel. Hes a new manager he said? Well if this is the case I will only be back every 6 months for my Inspection. Hes comes off Very arrogant bc hes been in the "jewelry industry" for x amount of years. I was in there this past weekend he was very rude to a customer! She was showing her concerns about something. He was brushing her off. I didnt hear the whole thing. 😔

Then when I was getting my items looked at and cleaned. He didnt check my little stones in my bracelet. He did a nail test?? My bracelet does have a loose stone in it. Im scares that hes not going to Actually send it off bc he doesnt want to be WRONG! Gives off a vibe of being a Mr.know it all. Hes always right.

Where is lisa? Where is Eliseo???? Where is all the lady's from about 6m ago. Jennifer???

Eliseo was one...

Go some where else! Five years ago when I bought my ring, I purchased the protection plan. I took my band in yesterday to get soldered back together, she acted as if they couldn’t find the insurance I purchased. Mind you I’ve sent my ring out multiple times before and never had an issue, very unprofessional. I also handed her my diamond solitaire that needed to be sent out with the band. Never even inspected either my band or solitaire. Didn’t check prongs or anything. I looked at my receipt she handed me and realize she only added one ring on the ticket. She never added my Solitaire. So if I would’ve caught it, who knows what would’ve happened to my diamond ring! I called and spoke with the store manager and he fixed it for me but didn’t seem concern with the lack of customer service I received. I...