KAY Jewelers — Local services in Fort Wayne

Eric in the Glenbrook Mall in Fort Wayne, IN was absolutely wonderful to work with. My husband bought my engagement ring and wedding band over 15 years ago from another jewelry store. After having my ring for a few years I needed it resized and what should of been a very easy fixed turned into a horrible nightmare. I can't explain the emotions and frustration we had with this other jewelry store. They dropped out warranty and we hadn't been back in like 11 years. Well we had to go back to the other jewelry store today because I lost 2 diamonds out of my ring. We found today that this particular jewelry store in Glenbrook is closing later this month and all there customers are being sent over to Kay's. Therefore my husband and I went over there and work with Eric. He found our lost long warranty. He granted us our warranty back, and my ring will be fixed in about a week. We couldn't be happier. The cost of getting my ring fixed much less expensive than either of us thought. Thank you Eric from Fort Wayne Kay's for making our experience wonderful. You were...

yeah would probably never order from them again i got an email what i thought saying it was ready for pick up they said no those just get sent and i have to go by my arrival date and they would call me so my date came up and no call no email or nothing so i called the guy on the phone asked if i got an email i said no and so he just checked for me and said "oh yeah its been in" cool that would have been nice to know and no one in the store knew anything about anything the one girl kept telling me something but would say "but i don't know" so i asked her to ask another employee and he said something completely different and to top it off they all seemed like they were on drugs or something like spaced out tweakin and i stood there for a good 5 minutes before someone helped me as they all stood there talking...

They weren't honest up front because I only went into look at rings, but then I bought a ring that day. Went online and could have gotten the same discount promotion that was currently going on, but it wasn't visible anywhere in the store. Therefore, I wasted almost 2 hrs letting them teach me about rings and negotiate a price that was currently a sale price. The next day I went in to return it and go buy it at different Kay's location (because the Kay's warranty is great deal) and the Glenbrook mall one decided that they could do an extra 10% to keep me. I had called the others prior to almost take it back and they both thought that this situation seemed a little unethical and said they'd be glad to help me out. At the end I am very happy with my purchase, but it...