Cash America Pawn — Local services in Fort Worth

Y'all really need to learn what customer services means. I've been a customer of this location for about 30 years. Your customer representatives completely ignored me for well over 10 minutes and then when I called them out on it they were very rude about it. Their job is to actually help customers AKA customer service should be their only focus. You'll need to figure this out. She tried to use the excuse so she was on the phone with the customer while I was standing there 5 minutes before that phone rang. Just very rude all the way around. You know I come in there every week. I guess I need to remove y'all from my pawn shop rotation. Look up my records. I spend money at...

Very rude fluffy white man with glasses-lies aboit items they take. They take NFL jerseys. I confirmed with him 2 days ago but just now- I take the time to go- and now he yells at me as soon as I step into the store that they’re not taking ANY “CLOTHING” or “accessories”. Very unprofessional. He DISNT EVEN LET ME GET TO THE COUNTER!!! My husband and I have done a tone of business here and I’m not sure what’s going on today but that was so rude. The little mixed boy too is rude to me (a female) unless my husband...

Let's just say you have the GOOD and the HOOD I do a lot of business with Pawn shops and I was just starting to feel good about it again. But there have been some staff changes that don't represent everyone there or the company's good name some staff do business based on how they FEEL and not based on there word to the customer some staff there are very professional and some well I digress...let me just say know who you are dealing with when you go and...