FAMSA Furniture — Local services in Fort Worth

I originally gave this place a one star until one of the representatives called me about changing my review to a 4 or 5 star and i would get free delivery. I never received my contract the couch was 2000 and set of tables 300+ and right now i am viewing my balance of almost $5000 . my monthly payment is very high i know people here paying as low as 100 but since the lady saw my paychecks she obviously gave me a high paying range. I called a few times about the damaged couches i received and they never came in to replace them. Also not to mention i recieved the wrong merchandise the first time it was delivered. I wish they weren't so pushy at first or i would of never bought here but the lady there was so pushy she even made me log into my bank account from her desk to get approved. My orginal rating was a 1 star this is why i am rating it again. Because its my honest opinion. And not To mention i received a free 30 in tv when i was told i would get the 40 in. Its too late to cancel but u learn from bad experiences. I would say if u go in here to shop stick to what you came in for don't let them trick u into buying more than what you can actually afford. These people only care about getting paid their commission. BEWARE DO NOT SET FOOT INTO THIS PLACE THEY WILL CHARGE YOU FOR FURNITURE YOU...

Honestly, they make themselves see helpful. They’re just doing it for the sale. My bed frame literally broke, the people who installed it didn’t do a good job and it came apart. I made a call in January, had to reschedule. It’s now May and I called and they’re not willing to help during cov19 they mentioned they’ll replace my stuff at no cost and they told me to throw out my furniture and now they’re saying I have to pay for what was thrown out after the person who sold me the stuff told me to dispose of it until her repair men is available. Horrible service. They ruin your credit. I’ve done 2 different transactions The first time they closed my account before my one year mark ruining my history on my credit. Also, they lied to me and I’ve could’ve got the same set cash someone else for half the price. They charge you for insurance (don’t ask just apply it) but won’t come in handy. They sweet talk you and make you feel like a family. But, honestly, if you have too go I would look for a person not to willing to help you because they know morally it isn’t the right thing so they’re not as willing to help. They know the prices are wrong, they charge more, finance for more, and don’t help you will have to contact corporate with no resolution.

I disappointed with Hugo & my sales rep

And...

I have purchased a refrigerator from this place before so I decided to purchase a bedroom set for my daughter as well. Not even two years have gone by, just barely one year and a half and the bed has come unglued. Yes you heard correctly unglued. I reached out to them to see if they can do anything and they tell me that it doesn't have warranty on it. They told me that only the mattresses have warranty. I told them that when they sold me the extended warranty I thought they sold me the warranty to the bedroom set as well. Nope apparently they only sold it on the mattress. My daughter is a teenager and she doesn't jump on her bad all she did was sit on it and it fell apart. They told me that they can sell me another one but why would I want to purchase another bedroom set from a store that has poor quality...