FORT WORTH HARLEY-DAVIDSON — Local services in Fort Worth

Excellent Top of The line service Everyone was Helpful from the mechanics in the Shop. The sales man was very helpful and his knowledge on his inventory was spot on.The lady helped me out so much and was very patient with me because I am quite the perfectionist with a slight amour of OCD Lol. in the end she found the Helment I was looking for an extra star for her is an order my first experience here and I will be back often. Revised review And I hate to do rhis but gave the Service department a chance to fix it. They had my Sporster for over a month carb rebuild and chain installation. called and went up there several times. was tokd the guy working on my bike was calling in sick. then when the bike was done it was almost 800 dollars. looked at the bill just wanted my bike home. told them they double charges me for the chain was then told yes we had to take it off because it stretched. hummmmmm ok wow. got the bike home It ran perfect The first day the second it was vomiting gas out of all orifices. Took it apart float needle was stuck and bowl was off. by this time I was pissesd went up there again Talked to the shop manager He told me no no no that chain was just printed twice and I said well the guy that took my Money said that it had to be taking off and put back on. No no He said thats not correct. so I said so its hidden charges and he tells me yes. Im done argueing eith this guy then the machanic comes in And I asked him about the carb well it was running when I gave it to you.Then they tell me will just bring it back up here. Ummmm nope not happing.... Thing is I built this bike from the ground up it Everything that was done I did Ive been building bikes cars and etc since I was 15 years old im in my 40,s now. All I needed was the chain put on But when the bike was picked up the carb was acting up so I told them to go ahead and look At it. It was in need of a good cleaning Ill give them that. Point is was told it would be about an hour charge on the chain and the carberator did need a good refreshing should of been 400 at the most. but it Was...

Bought a 2020 Road Glide Special in November 2020. The purchase price was good, but that’s where the customer service ended. The license plate came in and I was notified, so I rode back and they handed it to me (no offer to install). I walked over to the parts section and asked about the Wireless Headset Integration Module (WHIM), and they wanted $50 over the online price listed at harleydavidson.com (for just the parts).I showed the parts rep the “official HD price” on my phone and he said “the price has increased but the web site hasn’t been updated.” I walked over to service to ask how much to install (because departments at that dealership don’t talk to each other), and he said “4 hours labor.” I had already looked on line for other estates and realized it was a ridiculously high price. I told the sales rep who sold me the bike what happened and said I was disappointed with the service, and left with no fanfare. I rode straight to Adam Smith’s Texas Harley Davidson (the owner is reportedly the brother of Ft Worth Harley dealer owner), and they installed my WHIM the same day for $500 less than Ft Worth Harley quoted. Adam Smith’s Texas Harley Davidson service department also installed my license plate because I told them about my earlier experience at Ft Worth Harley—I didn’t even have to ask and they just did it. Earlier today, 5 months after the sale, I called the service department at Ft Worth Harley to ask for assistance on how to program the PIN in case the FOB was lost, and I told them the instructions in the owners manual were not working as advertised. The service department condescended to me then hung up. Bottom line, I got the bike I like at a fair price, but thank God for other dealers that support the Harley name. Fort Worth Harley Davidson customer...

I entered this Harley on 4/9 around 1pm with my friend. For reference I am a female and my friend is a male. I fully intended on purchasing a Harley that day and had cash to do so. When we walked in we were looking around for about two minutes before a sales guy came up to us. He asked my friend what we were looking for and he answered with “Oh she is looking for a sportster”. The sales associate (Pegleg was his name) then continued to only speak to my friend. I told him “I am the one purchasing the bike!” And he then asked my friend “what kind of sportster?” To which I replied again and said “I want a sportster 1200, older model with some miles”. Again good ol pegleg ignored me and told my friend the sportsters are over here. When he finally addressed me he said “you’ll want an 883 which are these four bikes” and to which I said three more times “no thanks, I came here for a 1200”. When I went to sit on a bike I liked to see how it felt Pegleg sighed very loudly and said “I guess you could do that!” And then began to turn the bike on for me as if I was not allowed to. As I was actively sitting on the bike he continued to talk only to my male friend about the bikes and I became so frustrated I told my friend we needed to leave. My friend was also very uncomfortable from the pure sexism coming from this guy. As if to make the cherry on top of a horrible experience on the way out Pegleg said “Do you even have your endorsement?” To which I replied “yep.” We left and I will never be returning to this Harley Davidson. I actually went next door to Indian and was greeted with nothing but respect and knowledge from a lovely sales guy named Matt. I hope other female riders aren’t disrespected by this guy or anyone else while...