MG Appliance — Local services in Fort Worth

This is the worst customer service. I set up a service call over a week ago. They said the soonest they could come service my washer was January 14th between 10am and 12noon. Stayed home and waited for them. Called them at 10:30 am to see if they had a ETA on when the service guy would be there, they said they forgot to put me on the schedule but the manager will be in at 2pm. Called back they reschedule me for Saturday. Received a call from the so called manager who also makes the scheduled that they forgot to put me on and now she claims they don't service my area. I explained to her the whole scenario she said sorry but we will no be able to service your washer. She didn't seem to care nor did she try to work out a solution. The service guy was going to come since he was dropping off an appliance in Irving but they refused to even allow that. I live in Arlington they literally pass by my area. The manager said they are only going out of the area if the sold you the appliance. VERY POOR CUSTOMER SERVICE FROM THIS COMPANY. GO...

Naturally when you buy used appliances, there's a concern regarding the integrity of the appliance. MG Appliance covers their appliances with a 90 day warranty and works with their customers to make sure to correct any problems with their appliances. I live outside the service area for them to come out and service the appliance at my home. However, they worked with me, and for $40 (which is reasonable considering how far outside of the service area I live) came out and fixed my appliance. The appliance continued to have issues and the second time they came out and fixed it at no charge. Their appliances are reasonably priced and I had even seen some that were manufactured earlier this year for much less than you would pay for brand new out of the box. It's worth dropping by if you're in the market for a...

If I could give 0 stars I would. I can guarantee that if you have any issues after you have your appliances installed they will not be as nice as they are when you are there. They installed my washer and dryer incorrectly and when I called to voice my concerns they proceed to tell me it’s no longer under warranty and that I’m over- reacting to the situation. THEY installed my washer and dryer backwards but when asked to come out and fix it they are no help at all. When they installed they also didn’t tighten up the hoses which caused it to leak into the closet. The appliances might be decent for the price but don’t expect ANY RESPECT after you pay and leave. MG appliances really should be ashamed of themselves and take a class in...